IT Specialist

Singing River Health System • Pascagoula, MS

11d • Onsite

About The Position

The IT Specialist is the first point of contact and will provide technical assistance, maintenance and repair to computer systems and hardware and network problem resolution to all Singing River Health System customers. The IT Specialist will guide users through step-by-step solutions, answer questions or resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries; and resolves or escalates system issues and problems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal performance. The IT Specialist will troubleshoot problem areas in a timely and accurate manner and provide assistance where required, and utilize tools and following procedures or policies for handling support requests.

Requirements

• High School diploma or equivalent required.
• A minimum of two (2) years’ experience providing end user online/phone support with PC hardware, troubleshooting and repair.
• Proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
• Knowledge of desktop operating systems, various software applications and basic hardware for the PC.
• Knowledge of principles and theories of network systems and management.
• Knowledge of internet technologies and products.
• Knowledge of basic methods/tools used to troubleshoot information processing system problems.

Nice To Haves

• Associate’s degree in a computer related field is preferred.

Responsibilities

• Provide technical assistance, maintenance and repair to computer systems and hardware.
• Provide network problem resolution to all Singing River Health System customers.
• Guide users through step-by-step solutions.
• Answer questions or resolve computer issues for users in person, via telephone or from a remote location and email or trouble request enquiries.
• Resolve or escalate system issues and problems.
• Install, diagnose, repair, maintain, and upgrade all hardware and software while ensuring optimal performance.
• Troubleshoot problem areas in a timely and accurate manner.
• Provide assistance where required.
• Utilize tools and follow procedures or policies for handling support requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED