DAL IT Specialist

Boston Consulting Group • Dallas, TX

4d • $65,000 - $81,000 • Onsite

About The Position

The BCG IT Specialist position’s main responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.
Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
Aid in the maintenance of local technology to increase reliability, security, interoperability, and efficiency of customer work while reducing costs.
Understand and effectively discuss services and software provided by IT Service
Capture feedback and evaluate impact of IT Service offerings
Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
Support a variety of operating systems and vital applications
Assist with hardware and software asset tracking and inventory management
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Assist with on-site technical support at special events, including staff meetings and customer meetings, etc.
Communicate frequently with end users as well as with local, regional, and global support teams regarding the status of their issue
Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
Achieve annual goals and objectives, developed in agreement with IT Service organization and local management
Assist with general office projects as needed

Requirements

• Commitment to customer service and needs of the entire BCG user community
• Solid communication skills
• Displays self-starting demeanor, resourcefulness and integrity
• Reliable and harmonious team member; displays consideration and respect for others
• Displays tact, diligence, and the ability to handle stressful situations
• Demonstrates competence and character that encourages trust
• Communicates optimally with the management groups and technical staff
• Able to work independently, exercising outstanding judgment and initiative
• Demonstrates solid ability to identify, analyze and solve problems
• Able to respect all BCG information as personal and confidential
• Focuses on continuous learning to further IT knowledge and career development
• Ability to connect with collaborators and work in a team environment
• Meticulous attention to detail
• Upholds strong time management skills
• Ability to follow established procedures/standards
• Bachelor’s degree preferred
• 2-3 years’ experience in an equivalent role
• Experience assessing issues with Windows 11, Office Suite, MS Edge and Chrome, VPN/network connectivity
• Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area
• Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Solid understanding of MS Office products, including Outlook, PowerPoint, Word and Excel
• Excellent customer service skills
• Strong organizational skills
• Ability to multi-task and handle tasks with varying priorities
• Good judgment and problem-solving skills
• Proactive with a commitment to customer satisfaction
• Ability to lift and carry objects, such as equipment and furniture, basic tool use

Responsibilities

• Deliver a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
• Aid in the maintenance of local technology to increase reliability, security, interoperability, and efficiency of customer work while reducing costs.
• Understand and effectively discuss services and software provided by IT Service
• Capture feedback and evaluate impact of IT Service offerings
• Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
• Support a variety of operating systems and vital applications
• Assist with hardware and software asset tracking and inventory management
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
• Assist with on-site technical support at special events, including staff meetings and customer meetings, etc.
• Communicate frequently with end users as well as with local, regional, and global support teams regarding the status of their issue
• Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
• Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
• Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
• Achieve annual goals and objectives, developed in agreement with IT Service organization and local management
• Assist with general office projects as needed

Benefits

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level