IT Specialist

Basic Commerce & Industries Inc • Dahlgren, VA

5d • Onsite

About The Position

BCI has an immediate opening for one full-time IT Specialist for our BCI Dahlgren office. This position will report to BCI's Information Technology Manager and will assist with providing employee help desk support to approximately 100+ local/on-site users and 50 remote users as well as conference room support. This position will support only unclassified systems.

Requirements

• College coursework in an IT-related degree program is required.
• Experience in loading, patching, and troubleshooting Windows operating systems and Microsoft Office 365 is required.
• Experience in the description of duties is required.
• Must have strong communication skills in order to communicate professionally and effectively with both technical and non-technical users.
• Applicant should also possess strong organizational skills.
• Must be a U.S. Citizen.

Nice To Haves

• A+, Security+, or other IT-related certifications are preferred.

Responsibilities

• Provide IT help desk and maintenance support.
• Provide customer service for local and off-site users.
• Maintenance and support of Microsoft windows computer systems by analyzing and providing effective diagnostic evaluation to resolve issues in a timely manner.
• Installs, configures, and upgrades computer hardware and software.
• Supports resolving IT outages and incidents, working with ISP, vendors and service providers.
• Assists with applying software and hardware patches and upgrades.
• Monitor system performance and security on laptops, desktops, and VoIP servers and phones.
• Provide conference room support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree