IT Specialist

Suffolk Transportation Service, Inc.•Hayes Township, MI

19d•$57,000 - $70,000•Onsite

About The Position

Suffolk Transportation is seeking an IT Specialist to deliver hands-on, day-to-day desktop and end-user support across office and operational environments. As the front line of the IT team, this role is the first point of contact for employee technology issues — resolving incidents, supporting physical and virtual desktops, and providing excellent customer service while following established procedures and escalating complex issues as needed.

Requirements

Minimum of 1–3 years of IT Support experience with a focus on desktop/end-user support.
Working knowledge of Windows OS, Microsoft 365, and Active Directory / Entra ID fundamentals.
Operating system and application-level support experience for desktops/laptops and mobile devices, including current versions of Microsoft Windows, Android, and iOS.
Exposure to or interest in virtual desktop environments (AWS WorkSpaces / AppStream 2.0 a plus).
Strong customer service, communication, and troubleshooting skills, with the ability to follow documented procedures and escalate appropriately.
Must have a valid New York State Driver’s License and automobile, ability to drive to company sites in Suffolk County (authorized travel among sites and the office will be reimbursed/paid for by the company).
Must be capable of lifting, moving, and mounting equipment weighing approximately 50 lbs.
A willingness to work at our office in Bay Shore. This is not a remote position and requires your presence.
Proper Business attire: We are a professional IT group interfacing with managers daily. Smart business casual attire is required (no jeans, no sneakers, no T-shirts).
Strong interpersonal skills
Strong customer service skills
Ability to multi-task while prioritizing responsibilities.
Demonstrated Good Attendance and Punctuality
Organizational, Planning and Attention to Detail skillsets
Understands, encourages, and carries out the principles of safety management.

Nice To Haves

CompTIA A+ Certification (or equivalent) would be preferred.
A bachelor’s degree in information technology, Information Systems, Computer Science, or engineering is preferred.
Familiarity with endpoint management tools (Intune, SCCM, or equivalent).
Exposure to basic PowerShell or scripting.
Experience supporting users across multiple physical sites.

Responsibilities

Provide tier 1 and tier 2 support for desktops, laptops, printers, peripherals, and business applications.
Support Windows OS, Microsoft 365, Outlook/Exchange, Teams, and VoIP phones.
Image, deploy, and refresh end-user hardware across multiple sites following established build standards.
Onboard and offboard users, including account provisioning, hardware setup, and end-user training.
Perform routine Active Directory, Intune (Mobile Device Manager), and SharePoint administration tasks.
Manage assigned tickets, document resolutions, and contribute to knowledge base articles.
Provide first-line support for AWS WorkSpaces and AWS AppStream 2.0 users.
Troubleshoot VDI session, connectivity, and basic performance and profile issues.
Process user assignments and access requests under established procedures.
Monitor endpoint protection, MFA, and email security alerts on end-user devices.
Respond to and escalate security alerts and suspicious activity per established procedures.
Apply endpoint patches and complete assigned remediation tasks.