IT Specialist

LoanPro•Farmington, UT

21d•Hybrid

About The Position

LoanPro is transforming the lending landscape as a next-generation SaaS platform, delivering core lending infrastructure that empowers mid-market and large lenders to operate more efficiently, quickly, and effectively. Our cloud-native solution helps clients streamline operations, enhance organization, and drive unparalleled performance in their lending processes. The IT Specialist is an IT Jedi that works on the Operations & Compliance Team and should have the ability and know-how to deeply understand the company’s and users' needs, be familiar with best practices in systems governance and IT. The IT Specialist is responsible for providing technical support to internal employees, being a technical liaison for the compliance team, and owning local IT Security for the Farmington Office. This individual should be a people builder just as much as they like systems. This individual can quickly build relationships and trust with people across all teams. This individual should quickly build credibility and trust with collaborators and direct reports and see their role as a mentor, coach, advocate, and sponsor of their system’s needs. Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times.

Requirements

Experience with Firewalls, switches, and networking (PFsense & Ubiquity Prefered)
Experience with O365 Suite
Experience with Google Workspace
Experience with Mobile Device Management Software (Kandji & Scalefusion Prefered)
Experience supporting Windows 11 and MAC OS environments
You are independently driven, self-directed, resourceful, and always willing to roll up your sleeves to deliver.
A natural affinity for the details of complicated systems and processes while remaining focused on the larger vision.
You have a technical background in software engineering or technical management experience with the ability to operate at strategic and tactical levels
You have the ability to quickly synthesize qualitative and quantitative information, structure a concise and clear presentation of findings, and articulate recommendations to an executive audience.
Deep understanding and empathy for customers and expertise in primary customer research techniques.
Ability to work independently and as part of a team.
Experience with software applications as an advanced user or administrator
Proficient use of various analytic and reporting tools
Excellent written and oral communication skills, including experience in high-level business discussions, in-product content, customer interviews, and technical discussions
Competence in leading multiple projects end-to-end, setting up roadmaps for the team, and motivating the team toward executing on deliverables to achieve project goals

Nice To Haves

Experience with Audio Visual equipment such as audio Mixers, Speakers, and Mics a plus.
Experience with AWS & MySQL is a plus
Experience with PCI, SOC I & SOC II, or ISO 27001 is a plus

Responsibilities

Maintains ownership of company assets and technical inventory
Provide end-user support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software
Create accounts and configure hardware as part of onboarding process
Assist with maintaining Operational Procedures for compliance in AWS
Provide technical insight for the compliance team
Own Vendor Management and perform vendor evaluation from a technical perspective
Ensure adherence to IT infrastructure standards, policies, and procedures
Track and resolve incidents and requests through the ticketing tools
Perform Clean Desk audits, Mobile Configuration audits, and any other audits as needed.
Desktop/laptop technical support (Mac and PC) running on Windows operating systems.
Takes ownership of deep learning about our software, its functions, and how it fulfills our customers' needs and how they use the product
Cultivate new business relationships, maintain existing business relationships with customers and partners
Be ready to wear many hats, pitch in and remove roadblocks whenever needed.
Embrace ambiguity and change.
Create and implement processes and new ways of working where appropriate
Run exploratory analyses, uncover new areas of opportunity, create hypotheses, and quickly assess the potential upside of an efficiency opportunity
Manage and exceed or reach the set business targets assigned
Build and maintain good and lasting relationships with internal employees
An essential function of this role requires onsite work to collaborate with other team members.
Ability to give, receive, and implement feedback and constructive criticism
Have a positive and energetic attitude and make efforts to maintain/improve morale
Build collaborative, trustworthy relationships across a range of styles, functions, geographies, and cultures to form networks within and outside the company
Develop and maintain strong organizational astuteness and agility
Self-directed, including: manages time, proactively seeks work opportunity, supports the department and software needs, proactively seeks and pulls work, delivers on daily projects tasks, communicates with team - has a strong sense of urgency and engagement of projects and timely delivery
Focuses on work while at work, stays engaged, attentive and proactive and eliminates distractions (cell phone, internet, long breaks, distractions, etc)
Puts sufficient time, energy, and effort into the tasks necessary to complete the duties and responsibilities of the position. These include but are not limited to; coming to work on time, collaborating with team members of other departments and managers, discussing potential software issues and resolutions
Exemplify and be hungry, humble, and smart in regard to work attitude and growth