IT Specialist

LERCH BATES • Highlands Ranch, CO

7d • $65,000 - $75,000 • Hybrid

About The Position

Lerch Bates is seeking an IT Specialist to support and enhance the technology systems that power our global organization. As an IT Specialist, you will serve as a key technical resource responsible for administering and supporting our Microsoft 365 environment, endpoint management platform, network infrastructure, and IT security initiatives. You'll work closely with the VP of IT to maintain reliable, secure, and scalable technology solutions that support approximately 500 employees across 28 office locations. This role combines advanced technical troubleshooting, cloud administration, Microsoft 365 management, and infrastructure support. You'll help drive technology improvements, support AI-enabled business tools like Microsoft Copilot, strengthen security practices, and ensure employees have the technology resources they need to be successful. This position is ideal for a technology professional who enjoys solving complex technical challenges, improving systems, mentoring others, and contributing to strategic IT initiatives in a collaborative and fast-paced environment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• 4-8 years of progressive IT support, systems administration, or infrastructure experience.
• Experience administering Microsoft 365 environments supporting 250+ users.
• Strong knowledge of Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune.
• Experience managing endpoint deployment, patching, compliance, and device lifecycle management.
• Knowledge of Microsoft security and compliance features, including MFA, Conditional Access, DLP, and Purview.
• Experience troubleshooting hardware, software, networking, and cloud-based technologies.
• Understanding of backup, disaster recovery, and business continuity practices.
• Experience supporting enterprise business applications and end-user computing environments.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Excellent customer service and communication skills with the ability to support both technical and non-technical users.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated initiative, adaptability, and commitment to continuous learning.

Nice To Haves

• Microsoft 365 Certified: Administrator Expert, Modern Desktop Administrator Associate, or similar certifications.
• Experience with Microsoft Intune Endpoint Management.
• Experience supporting Microsoft Copilot and AI-enabled workplace technologies.
• Familiarity with Microsoft Purview compliance and governance solutions.
• Experience supporting Deltek Vantagepoint, Dynamics 365, or similar enterprise business platforms.
• Experience supporting multi-office organizations and distributed workforces.
• Knowledge of Azure cloud services and cloud administration best practices.

Responsibilities

• Administer and support the Microsoft 365 ecosystem, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related services.
• Manage user identities, licensing, security groups, and access controls within Microsoft Entra ID (Azure AD).
• Configure and support Conditional Access policies, Multi-Factor Authentication (MFA), and other security features.
• Deploy, manage, and maintain endpoints through Microsoft Intune, including application deployment, device compliance, and patch management.
• Support implementation and adoption of Microsoft Copilot and AI-enabled Microsoft technologies.
• Configure and maintain Microsoft Purview solutions, including Data Loss Prevention (DLP), sensitivity labels, and compliance controls.
• Serve as a senior escalation point for complex hardware, software, cloud, and network-related issues.
• Troubleshoot and resolve technical problems affecting employees across multiple office locations.
• Install, configure, and maintain desktop and laptop systems, operating systems, and peripheral hardware.
• Support backup, disaster recovery, and business continuity processes for both on-premises and cloud environments.
• Partner with network service providers and internal stakeholders to maintain firewall, VPN, wireless, and site connectivity.
• Assist with administration and support of business applications, including Deltek Vantagepoint and Microsoft Dynamics 365.
• Collaborate with IT leadership to implement technology improvements and infrastructure projects.
• Manage IT hardware and software asset inventories throughout the equipment lifecycle.
• Develop and maintain technical documentation, procedures, runbooks, and knowledge base resources.
• Communicate project updates, incident resolutions, and technical information to stakeholders across the organization.
• Participate in IT security initiatives, audits, risk assessments, and compliance efforts.
• Support implementation of security best practices and organizational technology standards.
• Help identify opportunities to improve technology efficiency, reliability, security, and user experience.
• Provide mentorship and technical guidance to junior IT team members and service desk staff.
• Support special projects and other duties as assigned.

Benefits

• Competitive compensation
• 100% Employee-Owned ESOP (company-funded retirement benefit that allows eligible employees to share in the company's long-term success)
• Health, dental, and vision insurance
• Paid time off (starting at 17 days annually)
• 10 paid holidays
• 401(k) with employer match
• Paid parental leave
• Professional development and tuition reimbursement
• Performance-based incentives and bonuses
• Employee assistance and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level