IT Specialist

Seekr • Reston, VA

6d • Hybrid

About The Position

At Seekr, we are at the forefront of innovation, pioneering solutions that redefine the way AI impacts the world. We are in search of a talented, service-driven IT Specialist to join our dynamic team. This is an exciting opportunity to work in a fast-paced, growth-oriented environment, where customer service and technical excellence are at the heart of everything we do. In this role, you will support a variety of end-users, providing technical support, troubleshooting, and issue resolution for computers, networks, and other devices. You will work closely with colleagues across departments, ensuring seamless IT operations and collaboration. Your contributions will make an impact from your very first day. We are a fast-growing company where no one is a bystander. We offer you the opportunity to delight customers while gaining meaningful experience across a variety of disciplines.

Requirements

• At least 3 years of experience in IT support, with hands-on experience in troubleshooting and resolving client issues
• Demonstrate exceptional interpersonal and customer service skills
• Experience working with Active Directory, M365, Windows, macOS, VPN, Remote Management and Monitoring tools (RMM), Client Patch Management, End-Point Protection, Mobile Device Management (MDM), Collaboration Tools (Zoom, Slack) and Ticket Management (Jira).
• Understanding of networking concepts, including cabling, OSI model, TCP/IP, DNS, DHCP.
• Ability to analyze complex issues and apply appropriate troubleshooting techniques using available resources
• Strong written and verbal communication skills, including active listening and the ability to clearly document issues and resolutions.
• Proven experience interacting with executive leadership

Nice To Haves

• Familiarity with any Linux distribution is a plus
• Advanced level knowledge of networking concepts is a plus
• A+ Certification or any industry-recognized certification in IT support (e.g., CompTIA A+, Network+, Security+)

Responsibilities

• Set up and configure client machines, following company standards
• Provide troubleshooting and support for hardware, software, and applications
• Meticulously track, manage, and organize IT equipment inventory
• Create, track, and resolve IT support tickets in a timely manner
• Respond to end-user inquiries and deliver timely service and solutions
• Administration of user accounts for internal and external systems
• Timely delivery of onboarding and offboarding tasks

Benefits

• Meaningful Mission & Impact - Work with a deeply talented, collaborative team solving some of the toughest AI challenges that matter.
• Equity Ownership – RSUs that let you share directly in Seekr’s long‑term success and growth.
• Unlimited PTO plus 14 paid company holidays to truly recharge.
• A flexible hybrid work environment with offices in Reston, VA and Austin, TX, plus remote options and flexible working hours.
• Competitive Total Rewards – A role‑appropriate compensation structure that supports long‑term growth, including base salary, bonuses, or commission plans depending on role.
• 401(k) with Company Match – Build your future with a retirement plan that includes employer matching.
• Comprehensive Health & Wellness – Medical, dental, vision, and life insurance coverage starting day one—for you and your family.
• Paid parental leave to support employees as they welcome a new child through birth, adoption, or foster placement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed