IT Specialist (FT)
Marrakech Inc.•Woodbridge, CT
•$19 - $20•Hybrid
About The Position
Marrakech’s Information Systems & Technology (IS&T) team is seeking a Full-Time IT Specialist to support staff and technology across our organization. This is a hands-on role in a 100% cloud-managed environment (Microsoft Intune, Entra, Microsoft 365), supporting both computers and mobile devices. No two days are the same—you might be troubleshooting a user issue in the morning, deploying devices midday, and supporting connectivity or network needs at a program site in the afternoon.
Requirements
- Strong troubleshooting and customer service skills
- Ability to work independently and manage multiple priorities
- Attention to detail, especially with documentation and inventory
- Flexible and adaptable, with a strong willingness to learn; someone who is excited to grow with us as we continue to expand and evolve our technology and services
- Proficiency in Microsoft 365 (Outlook, OneDrive, SharePoint)
- Valid driver’s license and reliable, insured vehicle
- Associate’s degree in IT or related field or equivalent experience
Nice To Haves
- Experience with Microsoft Intune, Entra (Azure AD), and Microsoft 365 Admin
- Experience supporting mobile devices (iOS preferred)
- Prior IT support/help desk experience
Responsibilities
- Provide technical support for hardware, software, and mobile devices (in person and remote)
- Manage and document requests through the help desk ticketing system
- Deploy and manage Windows devices and iPhones/iPads using Intune and Entra (Azure AD)
- Support mobile device management (MDM) for agency cell phones
- Maintain accurate inventory and asset tracking
- Troubleshoot and resolve user, device, and application issues
- Support connectivity and network operations across multiple sites (coordination, installation, and basic troubleshooting)
- Train staff on Microsoft 365, email, file storage, and general technology use
- Ensure the security and confidentiality of sensitive and protected information
Benefits
- Paid time off (PTO) and Dedicated Sick Time
- Paid Holidays
- Paid and Unpaid Leave for: Bereavement, Jury Duty, Disaster Relief Volunteer, Family and Non-FMLA Medical Leave, Military Leave
- Employer-Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
- External Employee Assistance Program (EAP) (for full time employees)
- 401K and Profit Sharing Plan
- Educational Benefits, Including: DSP Credentialing through the NADSP, Tuition Reimbursement, Tuition discounts at local colleges and universities
- Access to Various Voluntary Insurances and Benefits
- Staff Recognition Program
- Dayforce Wallet (On-Demand Pay)
- Marrakech’s Homeownership Program
- Perfect Attendance Bonus Program
- Recruitment Referral Bonus
- Other Corporate Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
