IT Specialist

Tonix Pharmaceuticals • Berkeley Heights, NJ

8h • $70,000 - $110,000

About The Position

The Information Technology Specialist provides system support across multiple IT functional areas, including but not limited to technical and operational support, application support, and system management. This role is responsible for planning, coordinating, implementing, modifying, and troubleshooting IT-related solutions to meet business needs. This position supports both onsite and remote corporate users and requires the ability to communicate complex technical information clearly to non-technical audiences.

Requirements

• Dedicated team player able to thrive in a fast-paced, high-demand environment
• Comfortable working independently with minimal supervision
• Ability to adapt and use problem solving skills to resolve real time issues
• Excellent written and verbal communication skills are essential
• Strong planning and organizational skills
• Highly organized, results driven, problem solver, and collaborator
• Demonstrate ability to perform the essential duties of the position with or without accommodation
• Excellent customer service and soft skills when working with and responding to end user needs and questions
• Bachelor’s degree in computer science or 4 years of relevant experience preferred
• Ability to diagnose and troubleshoot basic technical issues across hardware, software, and network environments
• Basic proficiency in PC and laptop hardware, operating systems, software applications, telecommunications, and networking concepts
• Working knowledge of DNS, DHCP, Active Directory (AD), and basic network infrastructure
• Ability to safely lift, move, and install IT equipment weighing up to 50 pounds
• Ability and willingness to travel occasionally, as required

Responsibilities

• Helpdesk Support (Onsite and Remote)
• Provide tier I and II support; escalate tickets to supervisor as needed
• Install, configure, and maintain computer systems and software
• Support onboarding and offboarding of employees, including system access and equipment setup
• Manage user accounts, permissions, and access controls
• Relocating equipment for employees and laboratories
• Support Audio/Visual technologies in common areas
• Manage and maintain inventory of IT equipment and software licenses
• Trace and patch ethernet cables
• Work within IT ticketing system to document procedures, system configurations, and technical issues
• Track support tickets from creation through resolution, ensuring timely closure and proper documentation
• Assist with hardware and software upgrades, updates, and patching
• Coordinate support calls with 3rd party vendors
• Monitor warranties and maintenance agreements on physical IT equipment
• Follow all established occupational health and safety procedures, Good Manufacturing Practices (GMP’s) and Standard Operating Procedures (SOP’s)
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Perform ad-hoc work/special projects as necessary to support Tonix on various business initiatives

Benefits

• Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Programs
• Pet Insurance
• Retirement Savings 401k with company match and annual discretionary stock options
• Generous Paid Time Off, Sick Time, & Paid Holidays
• Career Development and Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees