IT Specialist

Osborne Association Inc•New York, NY

5d•$32 - $32•Onsite

About The Position

Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. We currently seek a full-time IT Specialist to join our IT Department. The IT Specialist will act as the frontline support for the IT department at all Osborne locations. The specialist will provide technical support services to staff, and ensure users can access and use Osborne’s technological resources throughout the workday. The position will report on-site out of our Brooklyn office.

Requirements

High school diploma or equivalent
Two years or more customer service experience and at least two years of experience supporting a windows desktop environment
Experience in LAN/WAN environments
Valid NYS Driver’s License
Ability to maintain a high-level of user trust and confidence
Ability to communicate with all levels of the organization
Ability to work effectively under tight deadlines, strong attention to detail, and work on multiple projects simultaneously
Strong computer skills
Ability to travel locally between Osborne offices as needed

Responsibilities

Maintain office technology systems by keeping all workstations and programs operational, while utilizing Zendesk to log and track all technological issues.
Troubleshoot systems or determine the cause of problems to provide prompt communication and resolution to all hardware and software related issues.
Configure endpoint computers to connect to the LAN/WAN
Create and maintain network credentials as well as profiles for all employees
Install new applications and provide instruction to staff, to support users on updated software to enhance organizational efficiency.
Provide general training and one-on-one support to employees to assist them in improving their computer knowledge and skill proficiency.
Communicate and coordinate network maintenance schedules and downtime to users.
Liaise between outside application vendors and users relating to application configuration, setup and support.
Collaborate with external consultants and hardware/software vendors to assist in negotiation for service or product contracts.
Prepare and maintain documentation of network configurations as well as cabling layouts.
Maintain company inventory of all computer equipment in Kaseya.
Ensure policies and procedures are followed for all mobile devices and computer equipment
Assist with various low-voltage cabling and technology related construction tasks.
Attend required and assigned trainings
Ability to travel locally using company vehicles. Must have a driver’s license with a good driving history.
In-person attendance is required to collaborate with co-workers
Perform other duties as assigned