IT Specialist

Atria Physician Practice New York PC • Beverly Hills, CA

10d • Onsite

About The Position

Atria Health Institute is a membership-based primary and specialty health care practice focused on prevention and longevity. They are seeking a creative, hands-on IT Specialist to support both corporate and clinical IT systems. This role involves supporting end-user devices for a multi-hundred employee base, on-prem and cloud infrastructure for clinical information systems (including imaging, pharmacy, and lab), corporate office IT/network infrastructure, medical clinic IT and AV infrastructure, and various software tools. The specialist will also support core clinical systems like EHR, PACS, pharmacy, and lab systems, handling onboarding/offboarding, network setup, and ongoing availability. The role requires strong technical knowledge, effective communication with non-technical users, adherence to IT budgets, vendor interface, user setup/attrition support, technical inquiry response, inventory tracking, user training, and solution identification. The position reports to the VP of IT within the Product & Technology organization.

Requirements

• BSc/BA in IT or Computer Science or relevant field preferred
• Minimum of 3 - 5 years’ experience in an IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria’s services
• Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
• Experience with new office setup across networking, devices, and infrastructure
• Vendor management with demonstrated ability to drive vendor’s customer service and cost terms
• Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
• Ability to diagnose and resolve technical issues across all areas of responsibility
• Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
• Proficiency in English, spoken and written, and proactive communication skills
• Commitment to high quality customer service akin to luxury service brands
• Organized and detail oriented
• Thrives in a fast-paced start-up environment with changing requirements and uncertain work hours

Responsibilities

• Support "help desk" function for both corporate and clinical teams, ensuring maximum service satisfaction, resolving issues, and maintaining optimal device and network availability and security.
• Support onboarding and offboarding of users, including hardware setup, management of email domains, phones, SaaS subscriptions, and other systems.
• Troubleshoot and support the resolution of interface issues with medical equipment, EMR, and other systems/vendors.
• Support and troubleshoot Wi-Fi/networking within firewall and access point systems in corporate and clinical offices.
• Support IT and AV within Atria’s healthcare clinic, including hospitality-led member suites.
• Manage user accounts and network connectivity for systems related to Safety/Compliance (Navex), Medical Records (Epic, Zus), Imaging (Ambra, Syngo), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, and Wearables.
• Support Atria’s policies around Patient Data Protection and Information Security, including HIPAA and HITRUST, for both physical and digital data.
• Manage onsite printers, fax, scanners, and their ongoing maintenance.
• Partner with the internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
• Continually identify opportunities to optimize the IT budget.
• Support onsite and remote troubleshooting through diagnostic techniques.
• Provide end-user training as needed.
• Maintain asset inventory across end-user and organizational assets.
• Provide timely and accurate updates on IT risks, issues, resolutions, and expenditures.

Benefits

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• OneMedical membership for employees & dependents giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (Calcium score)
• Fitness Perks including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure
• Time to give back and make an impact in underserved communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree