IT Specialist

Petfolk•Charlotte, NC

11d•$60,000•Remote

About The Position

The IT Specialist is a critical role within Petfolk, responsible for maintaining, supporting, and optimizing our IT infrastructure and ensuring smooth day-to-day technology operations across the organization. This role involves troubleshooting hardware and software issues, managing network systems, and providing exceptional technical support to team members. The IT Specialist will also assist in implementing new technologies, maintaining cybersecurity protocols, and ensuring compliance with organizational IT policies. A proactive problem-solver, the IT Specialist plays a key part in driving operational efficiency and supporting the technological needs of a fast-growing, innovative company.

Requirements

Basic knowledge of IT systems, networks, and software, with a keen interest in access management.
Strong problem-solving skills and attention to detail.
Good communication and interpersonal skills.
Ability to work effectively in a team.
Google Workspace
JIRA (Atlassian)
Degree in Information Technology, Computer Science, or related field, or equivalent experience.

Nice To Haves

Familiarity with ticket resolution systems and processes is a plus.

Responsibilities

Manage user accounts, including setting up, modifying, and deactivating accounts in line with company policy and security guidelines.
Assist in diagnosing and resolving basic hardware or software issues, providing first-level support.
Efficiently handle and resolve IT support tickets, prioritizing according to urgency and impact, and escalate complex issues to senior staff.
Conduct routine checks on computer systems and networks to ensure optimal performance and security.
Help set up new systems and configure hardware and software, focusing on user access needs.
Maintain detailed records of user access changes, IT issues, and resolutions for future reference.
Actively engage in learning new technologies and IT procedures, especially in access management and support ticket systems.
Work closely with the IT team to ensure seamless user access and effective resolution of IT issues.
Provide support in various IT projects, particularly those involving access management and support systems enhancements.