IT Specialist

Vista Title and Escrow LLC•Spokane, WA

11d•$28 - $31•Onsite

About The Position

The IT Specialist will serve as the primary point of contact for all technical support across the Vista family of companies. This role emphasizes application support—particularly for our title production platform (Qualia) and Sugar CRM—as well as providing comprehensive IT support for the Microsoft 365 Suite, general software, hardware, and other business technologies. This individual will also be responsible for managing workflows and process improvement within our core business applications, supporting user training and adoption, and ensuring systems are used to their fullest potential. This position sits within the IT team and reports to the CIO.

Requirements

Strong knowledge of application support, system configuration, and software workflows.
Proven expertise in Qualia, Sugar CRM, or equivalent title/CRM platforms.
Excellent troubleshooting skills across a wide range of hardware and software systems.
Ability to communicate technical concepts clearly to non-technical users.
Strong reporting, documentation, and training skills.
High attention to detail, with strong organizational and time-management abilities.
Collaborative, proactive, and adaptable to a fast-paced, evolving environment.
High school diploma or equivalent required.
Experience supporting cloud-based platforms and productivity tools (Microsoft 365, Zoom, etc.).
Physical capacity to lift, carry, and maneuver hardware and office equipment weighing up to 50 pounds independently.
Frequent bending, kneeling, crouching, and crawling in confined spaces, such as underneath desks or inside server racks, to perform essential cable management and equipment installation tasks.
Weekly travel to other branch locations.
Reliable vehicle required.

Nice To Haves

Associate degree preferred.
3+ years experience in IT support, application support, or systems administration preferred.
Experience in the title and escrow industry is a strong plus.
Familiarity with ALTA Best Practices is highly desirable.

Responsibilities

Serve as the internal subject matter expert on Qualia and Sugar CRM platforms.
Lead planning, implementation, configuration, customization, and ongoing support of these systems.
Develop, document, and optimize process flows and workflows aligned with ALTA Best Practices.
Audit application usage, adoption, and performance; create and deliver reports to senior leadership.
Analyze system issues, user needs, and improvement opportunities; propose scalable solutions.
Coordinate with vendors for issue resolution and future system enhancements.
Conduct training sessions and create documentation to ensure team-wide adoption of best practices.
Act as Tier 1 and Tier 2 IT support for all end-user technical issues, including hardware, software, networking, and cloud-based services.
Support and troubleshoot Microsoft 365 applications (Outlook, SharePoint, Teams, Excel, Word, OneDrive).
Set up and maintain desktops, laptops, printers, and other office hardware.
Onboard/offboard users, manage accounts and access control.
Assist with system integrations and future technology upgrades.
Maintain IT documentation, asset tracking, and security best practices.
Play a key role in long-term IT planning, vendor evaluations, and technology roadmaps.
Stay current with industry trends and proactively recommend tools to increase company efficiency.
Demonstrate leadership potential with an eye toward growing into the IT Manager role.