IT Specialist

BASYS Processing•Lenexa, KS

9d•Hybrid

About The Position

Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you�re energized by meaningful work and motivated to make a real impact, you�ll feel right at home here. We personalize payments and elevate service so our clients can grow with confidence. And we�re building a company where innovation, care and accountability shape how we work: together. The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization. Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.

Requirements

Excellent communication and collaboration, both written and verbal
Excellent problem-solving skills and use of judgement
Accountability and Ownership for partner-related decisions and outcomes within assigned scope
Quality, Accuracy, and Attention to Detail
A desire for continuous Improvement and learning
Strong customer service and interpersonal skills for dealing with different types of customers and clients.
Exceptional analytical skills for analyzing client data.
Time management and multitasking skills in order to handle multiple tasks and clients at once.
Experience delivering client-focused solutions to customer needs.
1+ Years� Experience Supporting IT workstations, applications, and connectivity.
Strong Communication Skills Required
Proficiency in Microsoft Office Suite, CRM

Responsibilities

Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.
Monitor and handle incoming tickets and reassign as needed.
Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.
Become a Subject Matter Expert on platform(s) that we utilize.
Assist in managing user accounts and security access levels in all systems.
Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.
Suggest, maintain, improve, and implement new programs and processes.
Meet with internal teams to determine needed resources and requirements.
Prepares project status reports by collecting, analyzing and summarizing information.
Assist in analyzing issue trends and provide recommendations to improve operational efficiencies.
Provide desk and mobile phone support issues.
Some storage, operations and administration tasks as assigned.
Appropriate use of CRM system to track, document and report work tasks and status.
Perform required documentation tasks as required by Technology P&P�s.
To remain innovative and efficient, the use of AI is typical and expected within this role and at Basys.
Complete other assigned duties as needed.