IT Specialist

Next Level Exchange•Solon, OH

9d•Onsite

About The Position

Direct Recruiters Inc. (DRI) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, DRI consistently ranks among the best in the industry for delivering superior results. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.

Requirements

3+ years of verified experience in a corporate IT support role.
Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
Experience with Zoom and Teams.
Strong knowledge of PC hardware troubleshooting and common software issues.
Mac OS troubleshooting experience.
Familiarity with Apple and Android phone support.
Ability to provide remote and phone-based support.
Strong team player with the ability to work under deadlines and unsupervised.
Experience using remote management tools for troubleshooting and support.
Must pass a background check and drug screening.
Comfortable working onsite full-time in Solon, OH (this is not a remote role).

Nice To Haves

Experience using a help desk ticketing system.
Knowledge of SonicWall and general networking concepts.
Ability to manage multiple projects simultaneously

Responsibilities

Provide technical support for end-users and office technologies per established policies and procedures.
Manage and support hardware for remote office environments.
Deploy and retrieve home office hardware for remote users.
Deliver deskside and MFP printer support.
Ensure timely resolution of IT support tickets, meeting established SLAs.
Maintain hardware inventory and facilitate hardware ordering requests.
Play an active role in developing and implementing IT processes and procedures.
Provide IT support for new remote office setups.
Assist users with the installation and setup of computer hardware and peripherals.
Manage our internal network and support our onsite and remote staff.