IT Specialist

CHT USA Inc. • Cassopolis, MI

10d • Onsite

About The Position

As an IT Specialist, you’ll play a key role in providing technical support and assistance to our staff, ensuring smooth operations and resolving IT-related issues.

Requirements

• IT-related degree from an accredited university and/or relevant experience.
• Proficiency in Microsoft Windows 10 and Windows servers.
• Experience with Active Directory, DHCP, DNS, and Windows domains.
• Knowledge of computer networking, LANs, WANs, VPNs, firewalls, routers, and switches.
• Familiarity with Office 365 and Office applications.
• Strong ability to work independently and manage daily tasks effectively.
• Excellent understanding of Microsoft Windows-based PCs and laptops.
• Experience with Wi-Fi technology, including Access Points and wireless networks.
• Creative problem-solving skills for addressing complex challenges.
• Ability to present information in varying degrees of detail depending on the audience.
• Strong interpersonal, written, and oral communication skills.
• Capacity to manage various situations concurrently.
• Strong organizational and time-management skills.
• Humble attitude with a willingness to seek knowledge and learn.

Nice To Haves

• Experience with FortiGate Firewalls is a plus but not required.

Responsibilities

• Manage the Richmond location IT helpdesk and support tickets.
• Maintain documentation of technical maintenance procedures.
• Set up and train new users and equipment.
• Create training documents and procedures.
• Communicate effectively and update users throughout the support process.
• Troubleshoot IT issues and resolve them promptly.
• Prioritize tasks and tickets.
• Support the day-to-day operations of the Richmond computer network.
• Collaborate with the IT department of our parent company, CHT Germany.
• Work with IT service providers as required.
• Perform other duties as assigned.

Benefits

• medical, vision, dental, and life insurance starting on day 31
• 401(k) plan allows participation in the first of the month after three months of employment, with a 3% company-paid contribution and full vesting from eligibility
• Opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree