IT Specialist

NDM Hospitality Services•Kissimmee, FL

1d•Onsite

About The Position

NDM Hospitality is hiring an IT Support Specialist to join the on-site technology team at the Margaritaville Resort Orlando complex - a premier destination spanning Margaritaville Resort, Sunset Walk entertainment district, and Embassy Suites. This is a weekend-anchor role for someone who moves quickly, works independently, and takes pride in keeping a world-class guest experience running without a hitch. You'll be the boots-on-the-ground IT resource across all three properties during high-traffic weekend operations, reporting directly to the Complex IT Manager.

Requirements

1–2 years of hands-on IT support experience; hospitality or multi-site environment a strong plus
Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)
Networking fundamentals: IP, DHCP, DNS, Wi-Fi troubleshooting, basic switch/AP support
Mobile device support (iOS & Android), including MDM-managed devices
Clear communicator who can translate tech-speak for non-technical hotel staff and managers
Steady under pressure - full-house holiday weekends don't rattle you
Self-directed - you own your shift and don't need hand-holding on weekends

Nice To Haves

CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900)
POS platform experience: Micros, Simphony, or Toast
PMS experience: OPERA, Agilysys, or similar
Ticketing system familiarity: ConnectWise, Freshdesk, ServiceNow, or equivalent
AV support experience in conference or event environments
Bilingual English/Spanish - a plus in the Orlando market

Responsibilities

Resolve hardware, software, and connectivity issues for hotel staff across all three properties via tickets, phone, and walk-ups
Set up, maintain, and swap out workstations, printers, handhelds, and peripherals
Document all tickets and resolutions clearly in the service desk system
Escalate complex issues with full context so senior staff can pick up without delay
Support POS systems across F&B outlets and Sunset Walk venues - terminal resets, receipt printers, network connectivity
Provide first-line PMS support for front desk and housekeeping operations
Maintain guest-facing technology: in-room entertainment, lobby kiosks, digital signage, and resort-wide Wi-Fi
Support AV setups in meeting rooms and event spaces
Participate in after-hours maintenance windows for updates, replacements, and infrastructure work
Assist with new associate tech onboarding - accounts, equipment, and access
Keep IT equipment rooms and cable infrastructure organized and compliant
Follow PCI-DSS and IT security protocols across all payment-adjacent systems