IT Support Specialist
Bald Head Island Club•Bald Head Island, NC
•Hybrid
About The Position
This role is ideal for an IT professional who enjoys a mix of hands-on support, project work, automation, and innovation — someone who wants to make a visible impact across an entire organization while continuing to grow their technical skills. Working alongside the IT Director, you’ll help drive system improvements, technology integrations, automation initiatives, and day-to-day IT operations that enhance communication, efficiency, and service delivery across the Club.
Requirements
- 2–3 years of prior IT experience
- Working knowledge of IT systems, infrastructure, and troubleshooting practices
- Strong analytical and problem-solving skills with excellent attention to detail
- Professional communication skills and a collaborative mindset
- Positive, dependable, and team-oriented attitude
- Willingness to learn and adapt in a fast-paced environment
Nice To Haves
- College degree (2- or 4-year)
- Experience with club management systems (Northstar, Club Essentials, Jonas)
- IT training or instructional experience
- Relevant certifications
Responsibilities
- Execute special IT projects including system enhancements, integrations, and technical implementations
- Support technology initiatives prioritized by Club leadership
- Identify opportunities to improve internal systems, workflows, and operational efficiency
- Research and recommend technology solutions and best practices that enhance performance and service delivery
- Collaborate with departments to solve real-world operational challenges through technology
- Assist with integrations between Club operating systems and vendor platforms
- Utilize tools such as Power Automate, Power BI, and similar platforms to improve automation and reporting
- Help implement and maintain an internal communications dashboard integrating financial data, workforce analytics, event communications, and forecasting
- Partner with Marketing to maintain Club websites, servers, and databases
- Troubleshoot hardware, software, configuration, and setup issues for staff
- Support internal IT ticket resolution and assist IT Support Assistants as needed
- Train employees on systems, hardware usage, and data security best practices
- Develop and maintain technical documentation and training materials
- Maintain IT office spaces, equipment inventory, and server room organization
- Track work activity through the internal ticketing system for operational analytics
- Stay current with emerging technology trends and pursue ongoing professional development
Benefits
- Opportunities for continued learning, certifications, and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
