MDU IT Specialist

McWane Ductile•Provo, UT

5d•Onsite

About The Position

We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility. The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
2+ years of experience in an IT support, help desk, or IT specialist role
Strong troubleshooting skills with Windows operating systems, hardware, and peripherals
Basic understanding of networking concepts (TCP/IP, switches, connectivity)

Nice To Haves

Experience supporting IT in a manufacturing or industrial environment
Familiarity with Active Directory and Microsoft 365
Experience supporting network infrastructure and IT security systems
Experience with IT ticketing systems and service management practices

Responsibilities

Provide exceptional in-person and remote support to end users
Troubleshoot and resolve hardware, software, printer, and network issues
Serve as the primary point of contact for IT-related service requests
Maintain high service levels and timely issue resolution
Procure, install, configure, upgrade, and maintain desktop and laptop computers
Install and maintain printers and peripheral devices
Install and support network hardware including switches
Perform routine maintenance and lifecycle management of IT equipment
Maintain inventory and tracking of IT assets
Diagnose and resolve network connectivity issues across the facility
Monitor network performance, availability, and security
Assist with basic switch configuration and network troubleshooting
Manage users, devices, and access in Active Directory
Support Microsoft 365 applications and services
Manage software licensing and ensure compliance
Support facility security systems including surveillance and access control
Follow and help enforce cybersecurity best practices
Coordinate and direct third-party vendors and contractors on IT-related projects
Support system upgrades, rollouts, and improvement initiatives
Document systems, configurations, and troubleshooting procedures
Maintain accurate records of incidents, changes, and IT assets
Contribute to process improvement and standardization