IT Specialist
Gratz Pilates•Philadelphia, PA
•Onsite
About The Position
Gratz Pilates is the original manufacturer of Pilates apparatus and the industry's established source for authentic equipment. Since 1928, we have built our reputation on exceptional craftsmanship, precision manufacturing, and preserving the original vision of Joseph Pilates. Today, Gratz is a growing manufacturer based in Philadelphia with customers around the world. As we continue to expand, technology plays an increasingly important role in supporting our employees, operations, and customers.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field, or equivalent practical experience
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to learn new technologies quickly
- Positive, team-oriented attitude
Nice To Haves
- Internship or 1–2 years of IT support experience
- Experience supporting Windows and macOS environments
- Familiarity with Microsoft 365 and Google Workspace
- Basic understanding of networking concepts (Wi-Fi, VPN, TCP/IP)
- Experience with business applications such as ERP or CRM systems is a plus
- Exposure to AI tools, scripting, or automation is a plus
Responsibilities
- Provide day-to-day technical support for employees across our office and manufacturing environments
- Set up, configure, and maintain Windows and Mac computers, printers, tablets, mobile devices, and shared workstations
- Troubleshoot hardware, software, networking, Wi-Fi, VPN, and email issues
- Support Microsoft 365, Google Workspace, and other business applications
- Create and manage user accounts, passwords, permissions, and device inventory
- Assist with employee onboarding and offboarding
- Install software, perform updates, and maintain endpoint security
- Coordinate with outside vendors when additional technical support is needed
- Help maintain wired and wireless network infrastructure
- Assist with device management, software licensing, and hardware inventory
- Support remote access solutions and endpoint management
- Help ensure company technology remains secure, reliable, and up to date
- Support users of Epicor Kinetic ERP, HubSpot CRM, Shopify, and other business systems
- Troubleshoot application issues and coordinate with vendors when appropriate
- Help maintain accurate data across business applications
- Assist with testing new features and documenting system processes
- Explore practical AI tools that improve employee productivity
- Help automate repetitive tasks and improve internal workflows
- Assist employees with adopting new technology and AI solutions
- Identify opportunities to improve efficiency across departments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
