IT SPECIALIST
MILESTONE INC•Loves Park, IL
•Onsite
About The Position
We are seeking a reliable and detail-oriented IT Specialist to provide frontline technical support and assist with daily IT operations. This role supports end-users, maintains systems, and manages data/reporting functions. Ideal candidates are strong problem-solvers with excellent customer service skills who can work independently and prioritize effectively.
Requirements
- Proficiency in Microsoft Word, Excel, and Windows
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication
- Ability to work independently and manage multiple tasks
- Strong attention to detail and organizational skills
- Above-average typing speed and accuracy
- Ability to safely lift 30 pounds
Nice To Haves
- Self-motivated and dependable
- Logical thinker with strong analytical skills
- Team-oriented with a positive attitude
Responsibilities
- Provide end-user support (password resets, software installs, connectivity issues)
- Troubleshoot hardware, software, and mobile devices
- Install and configure new computers and equipment
- Assist with system updates, maintenance, and IT projects
- Enter and maintain weekly program data accurately and on time
- Manage spreadsheets and formulas for reporting
- Generate and distribute monthly reports
- Maintain records and internal documentation
- Train staff on basic hardware/software use
- Assist with new employee onboarding
- Support team and departmental goals
- Follow organizational policies and Human Rights standards
- Report concerns per regulatory requirements (OIG, DCFS, IDPH)
Benefits
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
