IT Specialist

K2 Services • New York, NY

7d

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The IT Specialist will provide day-to-day technical and operational support for our client in areas such as conference room technology, hardware and asset management, office moves, and other technology-related services. This role is hands-on and requires professionalism, dependability, strong customer service skills, and a "no job too big or small" attitude. The ideal candidate is detail-oriented, adaptable, and team-focused, with a can-do attitude and the ability to support both technology and logistical needs. While technical troubleshooting is part of the role, the emphasis is on ensuring smooth office operations and delivering reliable, client-focused service.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of professional experience (client-facing support preferred).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently while maintaining a collaborative, team-player mindset.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to lift 40 lbs or more and move equipment on carts up to 100 lbs.
• Comfortable with physical activity including walking, bending, kneeling, and standing for extended periods.

Responsibilities

• Provide office support, including deskside assistance, conference room technology setup, and general IT services, with a positive, can-do approach.
• Assist with office moves, including disconnecting, reconnecting, and setting up equipment in new locations.
• Manage and maintain hardware inventory, ensuring accurate tracking and timely distribution.
• Monitor, maintain, and update the support ticket queue to ensure timely resolution of all requests.
• Perform routine hardware checks on printers, copiers, and other equipment.
• Assist with troubleshooting and resolving issues on desktops, laptops, printers, phones, and peripherals.
• Support hardware deployments, software installations, and equipment swaps.
• Respond to end user requests via phone, email, or ticketing system in a timely and professional manner.
• Communicate effectively with client staff and team members regarding timelines, updates, and challenges.

Benefits

• May be eligible for an annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED