IT Specialist

ID Logistics Canada•Ajax, ON

22d•Onsite

About The Position

ID Logistics Canada – XYY1 in Ajax, ON is looking for a full time IT Specialist to join our growing team. Reporting to the IT Manager the IT Specialist will be responsible for providing technical support to end users, addressing hardware, software, and network issues, installing, configuring, and maintaining computer systems, software, and peripherals. The role involves responding to service requests and incidents, documenting technical issues, collaborating with IT teams, performing routine maintenance, setting up new workstations, printers, and mobile devices, providing training on cybersecurity, and collecting feedback for process improvement.

Requirements

1 to 2 years of study in higher education or equivalent by experience
Minimum 1-2 years of work experience in a similar position
Knowledge in data collection, analysis and reporting
Can make good use of communication and information technologies
Ability to manage the customer relationship
Excellent organizational and communication skills

Responsibilities

Provides technical support to end users, quickly addressing hardware, software, and network issues.
Installs, configures, and maintains computer systems, software, and peripherals.
Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
Documents technical issues and resolutions in a ticketing system for tracking and analysis.
Collaborates with IT teams to effectively resolve complex technical issues.
Performs routine maintenance tasks such as updates and virus scans to enhance security.
Helps set up new workstations, printers, and mobile devices.
Provides training to users on cyber security policies, procedures and best practices.
Collects and analyzes feedback to improve processes and services.