IT Specialist

GraceMed•Oakville, ON

18h•CA$45,000 - CA$55,000•Hybrid

About The Position

GraceMed is a fast-growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the absolute best advice and treatments tailored for each client's individualized needs. This role is posted for a current vacancy at GraceMed. GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.

Requirements

A minimum of 3 years of experience in an IT support or relevant position.
Passionate about software & hardware and openness to learning.
Experience in a growing environment is highly desirable.
Understanding of general IT procedures.
Excellent communication and people skills.
Aptitude in problem-solving and high attention to details.
Desire to work as a team with a result driven approach.
Post-secondary education in Computer Science or related field

Nice To Haves

A couple of years of experience in a growing environment who is passionate about building and making an impact, who's data driven and prides themselves in their intact delivery.
People person who's solution oriented.
Out of the box thinker who thrives in a start-up environment.

Responsibilities

Maintain inventory of all IT assets.
Manage and implement hardware software upgrade and replacement.
Plan and execute computer, server, and EMR system upgrades, migrations, and integrations with other applications.
Provide training and support to end users on EMR system.
General day-to-day remote/on-site support to end users at multiple locations.
Partner with external support vendors to deliver stable and prompt user support.
Support for Microsoft environments; Windows Server, Exchange, SharePoint, Azure, and others.
Maintain, manage, and troubleshoot network system; WAN and LAN connectivity, routers, firewalls, switches, access points, and security.
Remote access solution management and support.
Drive and execution of IT projects from planning through implementation, overseeing project milestones, deliverables, and stakeholder engagement.
Provide administrative support to project teams, such as scheduling meetings, taking minutes, and organizing files.
Manage end-to-end vendor relationships, contracts, performance tracking, and risk mitigation to optimize service quality and cost efficiency.