IT Specialist

Sphinx Defense • Colorado Springs, CO

5d • Hybrid

About The Position

Sphinx builds software to solve complex national security problems in Space. Founded by engineers and technologists with deep experience across commercial and defense technology, we were frustrated by the outdated and insecure technology America's service members are forced to rely on. We're here to do better. We’re focused on building modern, scalable products with an emphasis on using open source technologies. Expect talented, motivated, and interesting colleagues who emphasize collaboration, transparency, and individual responsibility. We are looking for an experienced IT Specialist to work alongside our IT Manager to maintain and enhance our internal IT infrastructure. You will handle MDM asset management, maintain Sphinx internal account access, and assist with vendor management all while ensuring security and compliance.

Requirements

• 5+ years of experience in an IT Support/IT Administrator, or similar end-user support role.
• Experience administering macOS in a business environment.
• Experience administering Google Workspace
• Basic administration experience with Okta or another identity provider (IdP).
• Experience with Atlassian (JIRA, Jira Service Management, or similar ITSM platforms)
• Experience managing endpoint devices using Mobile Device Management platforms (Jamf Pro preferred, Kandji).
• Strong understanding of device lifecycle management.
• Strong understanding of employee lifecycle management
• Experience managing hardware inventory and asset tracking
• Excellent communication skills and enjoy working in a collaborative environment
• Ability to work independently while managing multiple priorities
• Strong troubleshooting and problem-solving abilities
• Demonstrated commitment to security best practices
• You thrive in ambiguous environments.
• Eligibility to obtain and maintain a U.S. security clearance.
• Must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Nice To Haves

• Jamf Pro preferred

Responsibilities

• Provide Tier 1 and 2 technical support for employees across MacOS, Linux and cloud-based applications such as Okta, Google Workspace, Slack.
• Troubleshoot hardware, software, networking, access and account-related issues.
• Manage and resolve support requests through Jira Service Management
• Administer user accounts throughout the employee lifecycle
• Perform onboarding, role changes and offboarding activities
• Manage user access in Okta and Google Workspace
• Maintain adherence to least-privilege and security best practices
• Provision, configure, deploy, maintain and retire company-issued devices.
• Assist with enrollment, software development, and troubleshooting for Apple devices.
• Coordinate repairs, warranty claims and replacement hardware.
• Assist with Mobile device management using JAMF Pro
• Shipping and receiving of technology assets
• Follow established security policies and operational procedures.
• Assist with endpoint security, device compliance and access reviews.
• Promote security best practices throughout the organization.
• Support compliance through documentation and operational procedures

Benefits

• competitive salary
• meaningful equity ownership
• profit sharing
• employer 401(k) contribution
• 100% employer covered medical, dental, and vision insurance for you and your dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed