IT Specialist

Atria Physician Practice New York PC • Beverly Hills, CA

10d • Onsite

About The Position

Atria Health Institute is a membership-based primary and specialty health care practice focused on prevention and longevity. We are seeking a creative, hands-on IT Specialist to support both corporate and clinical IT systems. This role requires a strong technical background, excellent communication skills, and a commitment to high-quality customer service, similar to luxury service brands. The IT Specialist will be responsible for supporting end-user devices, on-prem and cloud infrastructure, clinical information systems (EHR, PACS, pharmacy, lab), corporate office IT/network infrastructure, and AV infrastructure for a high-end medical clinic. The role involves managing IT budgets, interfacing with vendors, setting up new users, tracking inventory, providing user training, and identifying effective solutions. The IT Specialist will adhere to IT budget guidelines, interface directly with outside vendors, assist with new user setup and attrition, answer technical inquiries, track inventory, provide user training, and identify effective solutions when requested. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles. This role will report to the VP of IT as part of the Product & Technology organization.

Requirements

• BSc/BA in IT or Computer Science or relevant field preferred
• Minimum of 3 - 5 years’ experience in a IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria’s services
• Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
• Experience with new office setup across networking, devices, and infrastructure
• Vendor management with demonstrated ability to drive vendor’s customer service and cost terms
• Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
• Ability to diagnose and resolve technical issues across all areas of responsibility
• Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
• Proficiency in English, spoken and written, and proactive communication skills
• Commitment to high quality customer service akin to luxury service brands
• Organized and detail oriented
• Thrives a fast-paced start-up environment with changing requirements and uncertain work hours
• On site in Beverly Hills, California

Responsibilities

• Support “help desk” function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security
• Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
• Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
• Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices
• Support IT and AV within Atria’s healthcare clinic including hospitality-led member suites
• Manage user accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables
• Where appropriate, support Atria’s policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data
• Manage onsite printers, fax, scanners, and ongoing maintenance where required
• Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
• Continually identify opportunities to optimize budget for IT Support
• Provide onsite and remote troubleshooting through diagnostic techniques
• Provide end user training as needed
• Maintain asset inventory across end user and organizational assets
• Provide timely and accurate updates on IT risks, issues, resolutions and expenditures

Benefits

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• OneMedical membership for employees & dependents giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (Calcium score)
• Fitness Perks including Wellhub
• + 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure
• Time to give back and make an impact in underserved communities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree