IT Specialist

nCino, Inc.•Wilmington, NC

1d•$25 - $40•Onsite

About The Position

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Provides independent second-level technical support for complex user technology needs as part of the IT Help Desk team. Independently analyzes and resolves escalated technical issues, collaborates across IT teams to solve multi-faceted problems, documents solutions for knowledge improvement, and mentors junior team members. Manages day-to-day support operations including system administration, hardware/software troubleshooting, user provisioning, and cross-functional IT projects.

Requirements

Undergraduate degree in Computer Science, Information Technology, or related field with 2+ years of IT support experience or equivalent combination of education and experience
Proven ability to independently troubleshoot and resolve complex technical issues across multiple technology domains
Strong knowledge of Windows and macOS operating systems with advanced troubleshooting capabilities
Experience with enterprise applications, productivity tools, and collaboration platforms used in corporate environments
Understanding of networking fundamentals, user account management, and IT security best practices
Experience with IT service management tools and ticketing systems for managing support workflows
Excellent customer service skills with ability to communicate technical information clearly to non-technical audiences
Strong analytical and problem-solving skills with systematic approach to diagnosing complex issues
Ability to mentor junior team members and share knowledge effectively
Strong organizational skills with ability to manage multiple concurrent support requests and projects
Professional communication skills for interacting with users at all organizational levels
Commitment to continuous improvement and staying current with technology trends

Nice To Haves

Multiple IT certifications (CompTIA A+, Network+, Microsoft, Apple, or similar)
Experience with mobile device management platforms and enterprise deployment tools
ITIL Foundation certification or knowledge of IT service management frameworks

Responsibilities

Respond to escalated IT support requests, independently analyzing and troubleshooting complex issues across hardware, software, and network domains.
Break down multi-faceted technical problems, identify dependencies across systems and teams, and implement solutions with minimal supervision.
Manage and prioritize global IT Help Desk queue, assessing ticket risk and impact to determine appropriate routing and response timing.
Troubleshoot complex hardware issues including Mac/PC systems, mobile devices, and audiovisual equipment requiring advanced diagnostic skills.
Resolve advanced software configuration problems across operating systems, productivity suites, collaboration platforms, and enterprise applications.
Manage user account lifecycle including provisioning, access changes, and de-provisioning across multiple systems following security protocols.
Document troubleshooting processes and resolutions in IT knowledge base to support team learning and reduce future ticket volume.
Lead new employee onboarding technology setup, ensuring smooth provisioning of hardware, software, and system access.
Collaborate with specialized IT teams (Infrastructure, Security, Applications) on complex issues requiring cross-functional expertise.
Provide informal mentoring to junior IT specialist by sharing troubleshooting techniques, best practices, and technical knowledge.
Participate in IT projects and initiatives, contributing technical expertise and supporting implementation of new technologies or processes.
Stay current with emerging technologies, support tools, and IT best practices through continuous learning and professional development.
Leverage advanced technologies including AI/ML and intelligent automation to optimize infrastructure operations, predict system issues, and enhance decision-making capabilities.

Benefits

The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups.
In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
At nCino, we believe transforming financial services requires more than cutting-edge solutions — it requires curious minds and bold ideas. Innovation isn't just built into our technology; it lives in our people. We know that breakthroughs happen in small, everyday moments as much as the big ones, and that real impact comes when talented people challenge convention together. That's why we hire curious minds, provide them with the resources they need to excel, and trust them to make extraordinary impact.
The results speak for themselves: the nCino Platform has revolutionized how financial institutions operate, helping over 2,700 customers worldwide enhance strategic decision-making, improve risk management, and elevate customer satisfaction through best-in-class intelligent solutions.
Recognized as a Great Place to Work and a top workplace in fintech, we're powering a new era of banking with data, AI, automation, and the ingenuity of our teams, proving that when curious minds meet bold ideas, extraordinary impact follows.