IT Specialist

Community Health Centers of the Rutland Region • Rutland Town, VT

1d • $26 - $40 • Hybrid

About The Position

The IT Specialist provides consistent, hands-on, day-to-day technology support across Community Health locations. This role owns on-site IT operations and frontline intake, including workstation setup and troubleshooting, printer and peripheral support, conference room and AV support, digital signage support, inventory and IT closet organization, e-cycling coordination, and on-site execution support for phone and badge access. The IT Specialist works collaboratively with staff, department leaders, and external vendors to ensure reliable technology operations, timely issue resolution, and a positive staff experience. Regular travel between sites is required.

Requirements

• Knowledge of computer operations systems.
• Experience supporting end users, devices, or technology systems in a professional environment
• Relevant experience may include internships, work‑study positions, academic labs, help desk roles, or customer‑facing technical support
• Strong attention to detail with excellent analytical skills.
• Proficient in Microsoft Excel and other Microsoft Office products.
• Strong oral and written communication skills.
• Technical capacity.
• Communication proficiency.
• Ability to handle sensitive information with integrity and maintain confidentiality.
• Ability to prioritize tasks, manage multiple projects, and effectively manage time.
• Must be able to work well with employees in all positions and external entities.
• Ability to lift and move hardware and IT equipment up to 40 lbs.

Nice To Haves

• Associate's degree in a computer-related field or equivalent experience in a health-related field is strongly preferred.
• Healthcare or EMR exposure is helpful but not required

Responsibilities

• Provide on-site, hands-on IT support across Community Health locations, serving as the primary point of intake for walk-ups and on-site technology issues.
• Support day-to-day IT operations by following established standards, procedures, and priorities.
• Assist with computer systems and network performance and coordinate appropriate network access and usage as directed.
• Support workstation setup, moves, and troubleshooting for new hires, students, and existing staff.
• Assist with onboarding tasks, including new-hire device setup and basic account or access assistance as directed.
• Assist staff with appropriate ticket placement and provide frontline triage for issues requiring escalation.
• Troubleshoot printers, scanners, and other peripherals, coordinating vendor support when necessary.
• Provide on-site support for conference rooms, AV equipment, and digital signage, including basic troubleshooting and coordination with vendors as needed.
• Provide basic in-person and virtual guidance to staff on computer systems and Microsoft Office products to support technical proficiency.
• Collaborate with administrators, leaders, vendors, and staff to research and resolve technology-related issues.
• Assist with troubleshooting security badge access and coordinate vendor support as needed.
• Maintain documentation and inventory of IT hardware and related equipment.
• Support IT closet organization, device tracking, deployment, and equipment moves.
• Coordinate and document secure e-cycling and disposal of decommissioned hardware.
• Coordinate with external IT vendors and service providers to support day-to-day operational needs, following established standards and escalation paths.
• Provide frontline assistance with basic phone and telecommunications issues and coordinate vendor tickets or service requests as needed.
• Support device procurement, replacement, and user adds or removals in coordination with the Senior IT Specialist and approved vendors.
• Assist with the coordination of system upgrades, hardware refreshes, and other IT changes, ensuring work is executed according to established plans.
• Serve as an on-site point of contact for vendor-supported work, facilitating access, scheduling, and issue resolution.
• Support IT security practices by following established procedures and escalating issues appropriately.
• Provide execution support for the Security Risk Assessment (SRA), HIPAA risk assessments, and audits as directed, in coordination with the Corporate Compliance Officer and the Director of IT Applications.
• Assist with the development and maintenance of IT instructional materials and user guidance.
• Support IT training for new employees, staff, providers, and provide ongoing assistance as needed.
• Provide at-the-elbow assistance during orientation as needed to help new staff successfully complete initial IT setup steps.
• Assist with updates to the Information Technology/EMR section of the intranet as requested.
• Assist with onsite support for clinical and operational technology platforms as needed, including x-ray, dental, ultrasound, and digital signage, in coordination with appropriate owners.
• Travel to all Community Health locations as required.
• Perform other duties as assigned.

Benefits

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree