IT Specialist

AHC Inc • Arlington, VA

7d • Hybrid

About The Position

The IT Specialist is responsible for providing technical support to staff, troubleshooting IT issues, and assisting with the maintenance of the company's IT infrastructure. This mid-level role involves working with various technologies and platforms to support the organization's needs.

Requirements

• Minimum 3 years of experience.
• Intermediate level proficiency in Microsoft platforms such as Office, Exchange, Admin Portal, Azure, SharePoint, and Intune to perform day-to-day IT operations tasks.
• Working knowledge of Microsoft Defender to perform email management
• Experience using Ninja One to conduct remote support for end-user support.
• Intermediate level knowledge of Meraki platform to conduct basic network troubleshooting
• Strong problem-solving skills and the ability to troubleshoot basic IT issues.
• Excellent communication and time management skills.
• Ability to work independently and as part of a team.
• General understanding of internet protocols including DHCP, DNS, SMTP, POP3, IMAP, MAC.
• Knowledge of basic TCP/IP troubleshooting.
• Experience troubleshooting wireless access points.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.
• BA or BS in Computer Science or related field preferred
• 4 years of experience providing IT support
• Preferred certifications: A+, Net+, MCP.
• Working knowledge of ITIL practices and principles.
• Strong customer service orientation.

Responsibilities

• Manage ticket queue for first-level support for all IT-related issues, including hardware, application/software, and network problems.
• Respond to help desk tickets, emails, and phone calls in a timely manner.
• Monitor and manage help desk tickets to ensure timely resolution of issues.
• Assist with the setup and configuration of new hardware and software.
• Troubleshoot and resolve issues with desktop PCs, printers, and peripheral devices.
• Document all support activities and resolutions.
• Assist with the maintenance of Windows-based servers and network infrastructure.
• Support the administration of Microsoft Office, Exchange, Azure, SharePoint, and Intune.
• Help monitor and maintain network devices, including Meraki devices.
• Provide technical assistance to over 100 users and support the management of 300 devices and 40 printers.
• Assist with the creation of tailored IT solutions for respective departments to enhance their operational efficiency.

Benefits

• medical, dental, and vision coverage
• a health reimbursement account (HRA) for eligible employees
• employer-paid life insurance
• employer-paid short- and long-term disability coverage
• health and dependent care flexible spending accounts (FSA)
• a 403(b) retirement plan with employer matching and discretionary contributions
• voluntary benefits such as pet insurance, life and AD&D, identity theft, and legal coverage
• transit and cellphone stipends
• free parking
• mental health support including an Employee Assistance Program (EAP)
• paid federal holidays, including time off during Christmas week
• paid vacation and sick leave
• professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree