IT specialists

Bill Alexander Ford Lincoln•New Ipswich, NH

1d•Remote

About The Position

We are seeking a versatile and proactive IT Specialist to support and maintain our organization's technology systems in a fully remote environment. The ideal candidate will provide technical support, manage IT operations, and ensure the smooth functioning of hardware, software, and network systems. This role requires a well-rounded professional with strong troubleshooting skills and the ability to work independently.

Requirements

Must be currently residing in the United States
Valid U.S. work authorization (citizen, permanent resident, or authorized work permit holder)
Proven experience in an IT support or IT specialist role
Strong understanding of Windows and/or macOS environments
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
Experience with help desk tools and remote support technologies
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications)
Experience with cloud services (Microsoft 365, Google Workspace, AWS, or Azure)
Familiarity with IT security best practices
Basic scripting knowledge (PowerShell, Bash)

Responsibilities

Provide technical support for hardware, software, and network-related issues
Install, configure, and maintain computer systems and applications
Monitor system performance and troubleshoot technical problems
Manage user accounts, permissions, and access controls
Support remote users with connectivity and system access issues
Perform routine system maintenance, updates, and patches
Assist with cybersecurity measures, including endpoint protection and compliance
Maintain IT documentation, including procedures and system configurations
Collaborate with internal teams to support operational needs
Escalate complex issues to senior IT personnel when necessary