IT Specialist

DSV • Denver, CO

6d • Remote

About The Position

The IT Specialist will be responsible for providing technical support to end-users in a timely and effective manner, while maintaining a high level of customer satisfaction. This role will troubleshoot and resolve hardware and software issues, perform routine maintenance tasks, and escalate complex issues to higher-level support as needed. The IT Specialist will also be responsible for maintaining accurate records of support incidents and resolutions and providing end-user training and guidance as needed.

Requirements

• Associate's degree in Computer Science, Information Systems, or related field
• 1-3 years of experience in IT support, preferably in the transportation and logistics industry or a related field
• Experience with hardware and software troubleshooting and maintenance
• Experience with various file transfer protocols and how systems communicate together
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to deliver high-quality work under tight deadlines
• Proficient in IT support tools and technologies, including Windows operating systems, Microsoft Office, and remote support tools
• Familiarity with helpdesk ticketing systems such as ServiceNow or JIRA
• Fluent in English (written and verbal)

Nice To Haves

• Familiarity with ITIL or other IT service management frameworks is a plus
• Bachelor's degree in Computer Science, Information Systems, or related field
• Experience with remote support tools and technologies
• Experience with US CBP processes for Air and Ocean Import and exports
• Experience with TANGO and nGXD systems and Printer set up and support for them

Responsibilities

• Provide technical support to end-users for hardware, software, and networking issues via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
• Perform routine maintenance tasks, such as software updates and system backups
• Escalate complex issues to higher-level support as needed
• Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system
• Provide end-user training and guidance on the use of hardware and software applications
• Collaborate with other IT professionals to identify and resolve recurring technical issues
• Responsible as IT Service Owner for assigned applications

Benefits

• medical
• prescription
• dental
• vision
• life insurance
• flexible spending accounts
• health spending accounts
• short-term disability coverage
• long-term disability coverage
• wellness resources
• 401(k) plan with company-matching contributions up to 5%
• generous paid time off
• paid holidays
• additional floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree