IT Specialist (Venue Technology) | View Boston

ASM Global•Boston, MA

8d•Onsite

About The Position

Legends Global is seeking an IT Specialist focused on Venue Technology for the View Boston Observatory. This role reports to the Venue Technology Manager and requires a customer service-oriented individual capable of independent work and flexibility to support IT and AV operations in a fast-paced, dynamic environment. The ideal candidate will possess strong analytical and problem-solving skills, the ability to manage multiple tasks efficiently, and excellent communication skills to build effective relationships with stakeholders.

Requirements

Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).
1–3+ years of IT support or related technical experience.
Working knowledge of PC hardware setup and troubleshooting.
Strong understanding of networking fundamentals, including TCP/IP and VLANs.
Experience with wireless LAN environments and related security protocols.
Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts.
Familiarity with virtualized environments (server and desktop).
Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: Video switchers, displays, projectors, LED walls, and digital signage systems.
Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs.
Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent).
HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP).
Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred).
Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions.
Understanding IT security concepts including password management and secure network practices.
Ability to work collaboratively within a team environment.
Comfortable adapting quickly to operational changes and fast-paced environments.
Strong communication and problem-solving skills.
Willingness to work flexible hours, including weekends and evenings.
Ability to move fast and act on assigned duties.
Ability to walk, stand, or sit for extended periods of time.
Ability to reach, bend, stoop, wipe, push and pull.
Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

Responsibilities

Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
Provide excellent desktop support services to internal staff.
Work with vendors and service providers to resolve issues and implement changes.
Communicate productively and professionally across all managerial levels.
Provide level 1 & 2 support for all point-of-sale system problems and escalate with inside and outside service providers when necessary.
Provides AV Support and Event Support for View Boston Observatory.
Serves as View Boston building wide point of contact on IT related matters.
Conduct Observatory walk-through to ensure all systems are operational prior to and during all events.
Replacement of defective hardware before, during and after events.
Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.
Work with external vendors in support of proprietary systems.
Tracking RMAs of all equipment inbound and outbound for repairs.
Maintains a thorough knowledge of the organization and adheres to all standards and practices.
Perform other duties as assigned by Venue Technology Manager.