Information Technology (IT) Specialist

Allocate•Palo Alto, CA

7d•$100,000 - $125,000•Hybrid

About The Position

Allocate is transforming private market investing by enabling RIAs and family offices to seamlessly discover, model, and manage their private market exposure. Our platform combines curated fund and co-investment opportunities with institutional-grade infrastructure, serving clients across venture capital, private equity, private credit, and other private asset classes — backed by powerful tracking, analytics, and administration tools. We are seeking a dedicated IT Specialist to join our growing team. In this role, you will manage system upgrades, resolve user queries, and optimize our technology infrastructure to align with business goals. As an integral part of our operations, you will drive efficiency and innovation while safeguarding our digital assets. If you are passionate about technology and thrive on IT driven innovation, we encourage you to apply. We offer a collaborative work culture, meaningful opportunities for professional development, and a competitive benefits package. This is a generalist IT role with meaningful depth expectations across three core areas: day-to-day troubleshooting and end-user support; systems and infrastructure management spanning SaaS, IdP, and MDM; and security-adjacent operations supporting our SOC 2 compliance posture. You will serve as the primary internal IT point of contact for an in-office and remote workforce of 80+ employees, while also coordinating execution with our managed service partner (MSP) on infrastructure and support tasks. Security is not a separate workstream in this role, it is the operating standard applied to every IT task, from provisioning to asset management to vendor coordination. The right candidate moves fluidly between tactical support tickets and strategic systems work, brings a security-aware mindset to everything they do, and is energized by operating in a fast-moving, high-growth fintech environment.

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience
3–5 years of demonstrable experience as an IT Specialist, IT Administrator, or in a technical support, system analysis, or network administration role
Proficiency in operating systems: macOS, iOS, Windows and common network technologies
Hands-on experience administering Google Workspace (user management, Groups, directory, OAuth app controls and environmental hardening)
Familiarity with SaaS access management and SSO concepts (SAML, SCIM, OAuth)
Knowledge of network administration protocols, firewalls, and IT security best practices
Understanding of cybersecurity principles and data protection practices
Familiarity with IT help desk systems and ticketing tools
Strong troubleshooting and problem-solving skills across hardware, software, and cloud applications
Excellent interpersonal and communication skills to interact with both technical and non-technical stakeholders
Ability to work independently and manage multiple priorities in a fast-moving environment
Attention to detail and organizational skills to handle concurrent tasks efficiently

Nice To Haves

Relevant professional certifications: CompTIA A+, Network+, Security+, Google IT Support Professional
Experience supporting or contributing to a SOC 2 audit or compliance program
Familiarity with cybersecurity frameworks such as NIST or ISO 27001
Familiarity with cloud computing platforms (AWS, Microsoft Azure, or Google Cloud)
Knowledge of ITIL frameworks for IT service management
Experience with remote monitoring and management (RMM) tools
Experience coordinating with a managed service provider (MSP) in a hybrid support model
Exposure to fintech, financial services, or other regulated industries

Responsibilities

Provide Tier 1/2 support across hardware, software, and SaaS applications for in-office and remote workforce
Assist MSP with new user device, account, and software/application provisioning
Respond to technical support tickets from employees facing technical difficulties
Troubleshoot connectivity, access, and productivity tool issues (Google Workspace, Slack, and core SaaS tools)
Conduct guidance sessions on IT tools, security practices, and system usage
Maintain internal IT documentation, runbooks, and knowledge base articles
Support onboarding, offboarding and management of user accounts, permissions, and access controls across IT systems and the company's SaaS footprint
Support provisioning and deprovisioning across the company's SaaS application footprint
Install, update, and maintain software applications, ensuring compatibility and data security
Perform routine resource optimization to maximize license and reduce operational costs
Coordinate with vendors for device purchases, warranties, and external support services
Maintain and improve IT asset inventory and hardware tracking processes
Coordinate with the MSP partner on escalations, infrastructure tasks, and project execution
Support the Information Security program by assisting in access reviews documentation, MFA enforcement, and endpoint compliance checks
Assist in maintaining evidence for SOC 2 Type II compliance (Security, Availability, and Confidentiality trust service criteria)
Analyze data from logs to improve performance and proactively identify risks
Monitor and respond to alerts from endpoint management and security tooling
Participate in security initiatives, as needed under the direction of the Information Security
Help enforce IT and security policies and contribute to policy documentation as needed