IT Specialist Sr
TEKsystems•Port Hueneme, CA
•$40 - $42•Onsite
About The Position
We are seeking an experienced Senior IT Support Specialist to provide hands-on technical support in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware and software issues, supporting end users, managing user accounts, and maintaining IT equipment and peripherals. The ideal candidate is a self-starter who can work independently, communicate effectively with users at all levels, and deliver exceptional customer service.
Requirements
- Active Secret Clearance
- Security+ Certification (current and in good standing)
- 5+ years of IT support, desktop support, or help desk experience
- Experience supporting Windows desktop environments
- Strong troubleshooting and problem-solving skills
- Experience with Active Directory account management
- Excellent written and verbal communication skills
- Ability to work independently while supporting high-profile users
Nice To Haves
- Previous experience supporting a large enterprise environment
- Familiarity with DoD or government IT environments
- Experience with ServiceNow or other ticket management platforms
- Strong customer-facing support experience
- Ability to prioritize multiple support requests in a dynamic environment
Responsibilities
- Provide Tier II desktop and technical support for end users
- Troubleshoot and resolve hardware, software, printer, and peripheral issues
- Install, configure, and maintain desktop computers, laptops, and related equipment
- Create, modify, and manage user accounts within Active Directory
- Document issues, resolutions, and support activities within a ticketing system
- Support IT peripherals including workstations, printers, scanners, and mobile devices
- Escalate complex technical issues when necessary
- Deliver professional customer service while supporting a diverse user community
- Collaborate with team members to resolve incidents and improve support processes
- Ensure compliance with security and operational standards
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
