IT Specialist/Sr IT Specialist - Facilities & Services

University of Illinois Urbana-Champaign•Urbana, IL

1d•Hybrid

About The Position

Facilities and Services is currently seeking one IT Specialist / Senior IT Specialist to provide technical assistance to Facilities & Services staff. In this role, the incumbent will focus on customer service, documentation, and consistent application of ITS support standards. The University of Illinois Urbana-Champaign is a world leader in research, teaching, and public engagement, serving the state, nation, and world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs. The university values diversity and is especially interested in candidates who can contribute to an environment that supports people from all backgrounds and experiences.

Requirements

IT Specialist: High school diploma or equivalent.
IT Specialist: Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
IT Specialist: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years).
IT Specialist: Experience in a help desk and/or user support position.
Senior IT Specialist: High school diploma or equivalent.
Senior IT Specialist: Six (6) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Senior IT Specialist: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years).
Senior IT Specialist: Demonstrated experience in a help desk and/or user support position technical issues.
Senior IT Specialist: Demonstrated experience independently resolving complex, and/or enterprise-level technical issues.
Senior IT Specialist: Demonstrated experience managing user access, permissions, and/or identity lifecycle processes in an enterprise environment.

Nice To Haves

Experience supporting technology at the University of Illinois.
Experience supporting technology at the University of Illinois.
Experience with identity management systems and endpoint management platforms.
Experience supporting audit or compliance processes.
Familiarity with ITIL-informed service management practices.

Responsibilities

Develop solutions for common technical issues faced by F&S staff.
Test solutions to technical issues to ensure they do not create unintended consequences.
Accurately document incidents and resolutions within the service management system.
Participate in F&S wide projects such as platform migrations, or hardware modernization efforts.
Evaluate tools, methods, and emerging technologies to enhance F&S ITS operations.
Maintain user guides and support documentation.
Participate in service improvement initiatives aligned with ITIL-informed processes.
Coordinate imaging, deployment, and recovery of devices.
Lead IT procurement by obtaining quotes, tracking orders, and recording inventory.
Lead IT procurement by managing the acquisition and deployment of mobile devices.
Coordinate recovery and surplus of assets replaced through technology refresh processes.
Maintain accurate documentation for all assigned devices and updates.
Serve as an F&S Unit Security Contact.
Support account setup and access management.
Assist with onboarding and exiting employees, including F&S ETNF processes.
Perform other duties as assigned.