Sr. IT Support Specialist

RR Donnelley•Kansas City, MO

3d•Onsite

About The Position

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. The Sr. IT Support Specialist installs, modifies, maintains, enhances, troubleshoots and repairs all client computer equipment including desktop PCs, laptop PCs, printers, monitors and peripherals. Perform all daily, weekly, and monthly system maintenance utilizing necessary equipment and software Maintain stock of PCs, printers, peripherals and parts for all computer equipment Maintain inventory records of equipment and hardware as well as maintenance records for each piece of equipment Troubleshoot, diagnose and repair all computer equipment Identify failing/failed parts through instrumentation and software Ensure that all equipment is optimized for maximum performance through use of test equipment and software Act as an interface between users and outside support organizations for hardware and software maintenance Answer user inquiries in person and via telephone concerning system operations Install and upgrade computer equipment hardware and software as needed Recommends or performs actions to correct problems based on knowledge of system Effectively escalates and documents all support calls for which resolution at hardware is not possible Consistently models the highest levels of client service orientation and professionalism. Lead or participate in special projects as requested Receive all computer equipment for organization Act as Subject Matter Expert on one or more technologies Maintain professional relationships with all members of IT department

Requirements

Candidate must have at least 2 years plus of corporate Help Desk/Hardware experience
Bachelors Degree or equivalent work experience
Certifications: A+, HP
Thorough understanding and knowledge of PC components and their respective interface requirements
2 years experience in PC repair and/or assembly
Ability to install and test new PC systems
Proven computer hardware troubleshooting ability
Solid understanding of networks and their relation to end users; N+ certification preferred
Effective communication skills with all skill level PC users
Excellent time management and interpersonal skills
Ability to make quick and clear decisions
Ability to meet deadlines while paying attention to details
Strong written and verbal communication skills
Ability to work with minimal supervision
Proven customer service skills in a fast-paced environment
Must be able to communicate and interact effectively with people from multi-functional and diverse backgrounds
Ability to lift up to 50 lbs
Ability to use small hand tools including screwdrivers, pliers and more

Nice To Haves

N+ certification preferred

Responsibilities

Installs, modifies, maintains, enhances, troubleshoots and repairs all client computer equipment including desktop PCs, laptop PCs, printers, monitors and peripherals.
Perform all daily, weekly, and monthly system maintenance utilizing necessary equipment and software
Maintain stock of PCs, printers, peripherals and parts for all computer equipment
Maintain inventory records of equipment and hardware as well as maintenance records for each piece of equipment
Troubleshoot, diagnose and repair all computer equipment
Identify failing/failed parts through instrumentation and software
Ensure that all equipment is optimized for maximum performance through use of test equipment and software
Act as an interface between users and outside support organizations for hardware and software maintenance
Answer user inquiries in person and via telephone concerning system operations
Install and upgrade computer equipment hardware and software as needed
Recommends or performs actions to correct problems based on knowledge of system
Effectively escalates and documents all support calls for which resolution at hardware is not possible
Consistently models the highest levels of client service orientation and professionalism.
Lead or participate in special projects as requested
Receive all computer equipment for organization
Act as Subject Matter Expert on one or more technologies
Maintain professional relationships with all members of IT department