IT Specialist Mid

Leidos•Quantico, VA

1d•$40 - $42•Onsite

About The Position

Leidos is looking to hire an IT Specialist Mid in Quantico, VA to join our SMIT program supporting Navy-Marine Corps enterprise networks and end-user operations. The selected candidate will provide Tier I/Tier II help desk and technical support services, assisting users with hardware, software, network connectivity, and account-related issues in a fast-paced operational environment. SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos supports the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Requirements

High school Diploma or General Equivalency Diploma (GED) with 4+ years of related IT support experience.
US Citizen with an active DoD Secret clearance.
Must possess Security+ certification (or equivalent IAT Level II certification).
Experience supporting Information Systems (IS) environments and end-user computing systems.
Experience providing help desk, desktop support, or customer technical support services.
Knowledge of Remedy ticketing systems or similar IT service management tools.
Basic knowledge of Cisco devices and CLI commands.
Experience troubleshooting Windows operating systems, Microsoft Office applications, printers, and network connectivity issues.

Responsibilities

Provide Tier I/Tier II help desk support for hardware, software, printer, account access, and network connectivity issues.
Respond to customer incidents and service requests using the Remedy ticketing system or other approved ITSM platforms.
Troubleshoot desktop, laptop, peripheral, and mobile device issues in both remote and onsite environments.
Perform account management support including password resets, account unlocks, and access verification in accordance with security policies.
Diagnose and resolve Layer 1 connectivity issues including cable swaps, patching, workstation connectivity, and wall-to-switch port verification.
Perform basic Layer 2 troubleshooting utilizing Cisco CLI commands and network diagnostic tools.
Escalate complex technical issues to appropriate engineering or network support teams as required.
Configure, deploy, image, and maintain end-user systems and associated software applications.
Support implementation, upgrade, and refresh activities for IT equipment and end-user technologies.
Document troubleshooting steps, issue resolution, and customer interactions within ticketing systems.
Provide professional customer service and maintain strong verbal communication with users at all organizational levels.
Assist with outage response, incident resolution, and occasional onsite troubleshooting activities within the local duty area.
Ensure compliance with cybersecurity requirements, operational procedures, and configuration management standards.
Participate in continuous process improvement efforts and maintain awareness of emerging technologies and support practices.