IT Specialist IV - ITS (Prescott)

Yavapai County Government•Prescott, AZ

2d•Onsite

About The Position

Yavapai County Information Technology Services (ITS) is seeking an IT Specialist IV, specializing in systems administration within a Windows server environment, particularly focusing on Hyper-V virtualization and adherence to regulatory compliance requirements such as CIS, CJIS, HIPAA, and PCI. The ideal candidate will have a solid foundational knowledge of networking and will effectively utilize PowerShell scripting and automation to enhance our team at Yavapai County.

Requirements

Bachelor's degree in Information Systems or related field.
A minimum of four (4) years of experience in information technology or related field.
An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis.
Must possess a valid Arizona driver’s license.
Knowledge of scripting/query languages and concepts; enterprise networking and internet-related technologies.
Knowledge of technology and practices as they relate to enterprise software and applications, enterprise desktop management and virtual desktop infrastructure (VDI).
Knowledge of cloud technologies and multi-vendor software environments.
Knowledge of internet-related technologies.
Knowledge of basic security and how it relates to specific software or systems.
Knowledge of technology-related principles, concepts, and terminology.
Knowledge of principals of project management.
Knowledge of business mathematics and writing.
Knowledge of recordkeeping and filing principles and practices.
Knowledge of basic job planning and prioritizing.
Knowledge of business English, spelling, grammar, punctuation, and composition.
Knowledge of clerical office practices and procedures.
Knowledge of research techniques and report writing.
Knowledge of current Microsoft Office software.
Knowledge of filing and recordkeeping.
Skill in designing, maintaining, and troubleshooting complex system solutions.
Skill in designing and presenting materials and information to audiences.
Skill in preparing clear, concise, accurate documentation, instructions, correspondence, and other written materials.
Skill in logic and problem-solving techniques.
Skill in understanding and communicating information about complex systems to individuals with varying levels of expertise.
Skill in organizing work, setting priorities, and meeting critical deadlines.
Skill in communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
Skill in organization and adherence to detail.
Ability to provide support and guidance to junior staff on the more technically challenging issues and assignments.
Ability to respond effectively to user problems and needs.
Ability to analyze user requirements and recommend appropriate solutions.
Ability to prioritize work, meet deadlines, and make independent decisions.
Ability to work independently with oversight.
Ability to maintain expertise in relevant technologies.
Ability to comprehend complex verbal and written instructions.
Ability to provide exceptional customer service, demonstrating tact and diplomacy.
Ability to protect confidential information and maintain discretion.
Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
Ability to keep management informed of key operating issues affecting the department.
Ability to remain current in knowledge required to perform assigned duties.
Ability to handle confidential matters and maintain discretion always.
Ability to work professionally and effectively with co-workers, clients, and the general public.
Ability to act with courtesy, tact, and diplomacy.

Nice To Haves

Solid foundational knowledge of networking.
Experience with Hyper-V virtualization.
Experience with regulatory compliance requirements such as CIS, CJIS, HIPAA, and PCI.
Experience with PowerShell scripting and automation.

Responsibilities

Oversees the ensuring of network/system availability to include all centralized and internet-based resources; communicates status of requested services to county-wide departmental liaisons.
Responds to service calls, provides technical expertise, and ensures timely resolution of customer reported problems.
Oversees small to medium individual and multi-department projects within the ITS project portfolio while observing established ITS project management procedures.
Using appropriate technology, creates project deliverables as specified for the project; examples include a requirements document, statement of work, test plans and diagrams.
Collaborates with county-wide IT stakeholders to define requirements and translate such business needs into technical solutions; provides recommendations for software and/or systems.
Designs, develops, tests, and maintains custom systems; prepares test plans for assigned systems and develops test data and tests procedures for those systems.
Prepares and maintains customer and internal documentation.
Assists in providing technical assistance and training to junior staff.
Provides level III technical expertise.
Performs varied systems analysis, configuration, and implementation work.
Assists in developing departmental standards and procedures; complies with all County and departmental policies and procedures.
Maintains expertise in current technologies.
Performs other job-related duties as assigned.