IT Specialist Internship - NISSC - COS

Amentum•Colorado Springs, CO

1d•$45,000 - $55,000•Onsite

About The Position

The IT Specialist Internship supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices. They will provide first-level technical support to users experiencing hardware, software, and connectivity issues, and help troubleshoot and resolve basic technical problems under the guidance of senior IT staff. Responsibilities also include assisting with account creation, password resets, and user access requests, supporting workstation deployments, equipment upgrades, and inventory management activities. The intern will maintain accurate IT documentation, user guides, asset records, and service logs, and assist with software installations, updates, and patch management. They will participate in routine system monitoring, report issues to senior administrators, and support network and infrastructure teams with basic configuration, testing, and troubleshooting tasks. The role also involves learning and following organizational cybersecurity policies and best practices, participating in team meetings, training opportunities, and special IT projects, and providing professional customer service while supporting end users. The duration of this internship will be six months from the start date.

Requirements

Must have or the ability to obtain an active Secret clearance
Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
Basic understanding of computer hardware, operating systems, and networking concepts.
Familiarity with Microsoft Windows operating systems and Microsoft Office applications.

Nice To Haves

Strong willingness to learn new technologies and technical processes.
Good analytical, problem-solving, and organizational skills.
Strong verbal and written communication skills.
Ability to work effectively in a team environment.
Ability to follow instructions, document work, and manage assigned tasks.
Completion of coursework related to networking, systems administration, cybersecurity, or technical support.
Hands-on experience through labs, school projects, military service, volunteer work, or personal technology projects.
Familiarity with: Active Directory, Microsoft 365, Windows Server, Basic networking (TCP/IP, DNS, DHCP), Virtualization concepts (VMware or Hyper-V), IT service management or ticketing systems
CompTIA A+, Network+, Security+, or similar certification (or currently pursuing certification).

Responsibilities

Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
Provide first-level technical support to users experiencing hardware, software, and connectivity issues.
Help troubleshoot and resolve basic technical problems under the guidance of senior IT staff.
Assist with account creation, password resets, and user access requests.
Support workstation deployments, equipment upgrades, and inventory management activities.
Maintain accurate IT documentation, user guides, asset records, and service logs.
Assist with software installations, updates, and patch management activities.
Participate in routine system monitoring and report issues to senior administrators.
Support network and infrastructure teams with basic configuration, testing, and troubleshooting tasks.
Learn and follow organizational cybersecurity policies and best practices.
Participate in team meetings, training opportunities, and special IT projects.
Provide professional customer service while supporting end users.