IT Specialist - Intern

Jamestown Regional Medical Center • Jamestown, ND

1d • Onsite

About The Position

Provides front line technical support to Jamestown Regional Medical Center staff, ensuring reliable access to technology required for daily clinical and administrative operations.

Requirements

• Associate degree required in Computer Science or Management of Information Systems or related field required. Equivalent experience considered.
• 0-3 years of IT or technical support experience.
• Prior helpdesk, desktop support, or customer-facing technical role preferred.
• Healthcare IT exposure is not required.
• Punctual and regular attendance is an essential responsibility.
• Analytical ability is extremely important to assess and resolve the hospital's informational/computer needs and issues, gather and interpret data from several sources, coordinate programs.
• Needs to exercise a high level of independent judgement in completing specified functions, meeting due dates, establishing priorities, determining deadlines, etc.
• Job requires social sensitivity and the ability to communicate effectively with all publics.
• Also requires excellent interpersonal skills in order to train and educate others in the operation of the computer system.
• Job requires responsibility of own work.
• A high level of mental effort is required as duties involve a wide range of procedures and the ability to exercise good judgement in duties and situations.
• Must be in good general health and demonstrate emotional stability.
• Is subject to frequent interruptions.
• Participates in and complies with JRMC Safety Management Program.
• Maintains knowledge of and observes Standard Precautions.
• Practices aseptic techniques whenever appropriate.
• OSHA JOB CLASSIFICATION: THIS POSITION IS DEFINED AS A CATEGORY II: Employee does not have exposure to bloodborne pathogens.
• Frequent sitting is required to accomplish the major responsibilities of this job.
• A comprehensive background check will be conducted as a condition of employment for this role.
• A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.
• No Formal line of promotion.
• Visual Observation - Frequently
• Standing - Frequently
• Walking - Frequently
• Sitting - Frequently
• Hands and Finger Dexterity - Frequently
• Reaching with Hands and Arms - Frequently
• Climbing - Occasionally
• Stooping/Kneeling/Crouching/Crawling - Occasionally
• Hearing/Listening - Frequently
• Tasting or Smelling - Never
• Working Inside - Continuously
• Working Outside - Never
• Working in Extreme Heat - Never
• Working in Extreme Cold - Never
• Working with Hazardous Materials - Never
• Noise - Rarely
• Working in Dirt/Dust - Never
• Driving - Rarely
• Lifting / Carrying / Pushing / Pulling: Up to 10 pounds - Frequently
• Up to 25 pounds - Frequently
• Up to 50 pounds - Occasionally
• Up to 75 pounds - Rarely
• Up to 100 pounds - Never
• Over 100 pounds - Never

Nice To Haves

• Certifications preferred CompTIA A+, Microsoft Fundamentals-optional, ITF+.
• Prior helpdesk, desktop support, or customer-facing technical role preferred.
• Healthcare IT exposure is not required.

Responsibilities

• Respond to and resolve end-user support requests.
• Perform onboarding and offboarding activities (accounts, devices, access, etc.).
• Configure, deploy, and support workstations and peripherals.
• Troubleshoot basic hardware, and connectivity issues.
• Document issues, resolutions, and procedures.
• Escalate issues appropriately following established processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree