IT Specialist III

Houston County•Warner Robins, GA

19h•$51,688 - $55,869•Onsite

About The Position

The purpose of this classification is to provide advanced technical support to all county offices relating to personal computers, software, hardware, networking, and related systems. This position serves as a senior technician and lead resource for IT Specialist I and II staff, assisting with issue resolution, workload coordination, and ensuring consistent service delivery.

Requirements

Vocational/technical training in information technology or related field
5–6 years of progressively responsible IT support experience; Or equivalent combination of education, training, and experience.
Must possess and maintain a valid Georgia driver’s license
Must be able to operate a variety of machinery and equipment including LAN wire tester, sniffer, cable repair tools and various computer and diagnostic equipment.
Must be able to use body members to work, move or carry objects or materials.
Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar or divergent from obvious standards) of data, people, or things.
Requires the ability to speak with and/or signal people to convey or exchange information. Including giving assignments and/or directions to co-workers/assistants from supervisors.
Requires the ability to read a variety of records, reports, charts and informational documentation, directions, instructions and methods and procedures.
Requires the ability to prepare inventory reports and document installations and repairs using prescribed formats and conforming to all rules of punctuation, grammar, diction and style.
Requires the ability to speak to people with poise, voice control and confidence.
Requires the ability to learn and understand complex technical principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgement in the absence of management.
Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.
Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including computer terminology.
Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize determine percentages; interpret graphs, perform calculations involving variables, formulas, square toots and polynomials.
Requires the ability to inspect items for proper length, width, and shape visually with computer equipment and diagnostic tools.
Requires the ability to coordinate hands and eyes in using automated office/computer equipment.
Requires the ability to handle a variety of items, automated office/computer equipment, control knobs, switches, etc.
Must be able to use one hand for twisting motion or turning motion while coordinating other hand with different activities.
Must have minimal levels of eye/hand/foot coordination.
May require the ability to discern color.
Requires the ability to deal with and relate to people beyond giving and receiving instructions.
Must be able to adapt to and perform under minimal stress when confronted with an emergency.
May require the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive nature of sounds by ear.

Nice To Haves

Working knowledge of IT asset management and lifecycle practices
Understanding of IT security standards and best practices

Responsibilities

Provides advanced technical support for complex issues involving hardware, software, networking, and system performance
Serves as the primary escalation point for unresolved Helpdesk tickets and high-impact issues
Assists in coordinating daily Helpdesk activities, including prioritization and assignment of support requests
Provides guidance and technical support to IT Specialist I & II staff
Assembles, installs, and configures personal computers, peripherals, and software
Troubleshoots and resolves issues related to system access, connectivity, and performance using knowledge of existing infrastructure
Ensures support tickets are properly documented, updated, and resolved in a timely manner
Maintains and audits inventory of IT equipment for asset tracking and lifecycle management
Identifies aging or underperforming equipment and recommends replacement
Assists with implementation of system upgrades, deployments, and other IT projects
Maintains logs and documentation of system operations, maintenance, and modifications
Provides training and technical assistance to end users
Communicates with staff, departments, vendors, and other stakeholders to resolve issues and coordinate work activities
Participates in on-call support rotation for after-hours technical support
Performs the duties of IT Specialist I & II as needed
Assists with onboarding and training of new technical staff
Performs other related duties as required