IT Specialist III

Maven Group Solutions • McLean, VA

6h • $60,690 - $94,897

About The Position

Maven Group, LLC. was formed to bring experience fueled ingenuity to advancing our customer missions and goals through strategic use of technology. We have developed a niche for bringing an independent, informed perspective to assessment of our customer's infrastructure, innovative portfolio solutions, and targeted support for the implementation of those solutions. An IT Specialist III who thrives on ensuring technology is optimized for citizen experience and operation efficiencies.

Requirements

• Considerable knowledge of computer capabilities, procedures, and requirements.
• Considerable knowledge of systems analysis and design practices and procedures.
• Ability to identify, analyze, and resolve problems effectively.
• Ability to plan and coordinate work assignments.
• Ability to maintain computer inventory and ticketing system.
• Ability to communicate effectively, orally and in writing.
• Ability to establish and maintain effective working relationships.
• Strong customer service skill

Responsibilities

• Providing instructions and training to lower-level specialists and assisting with resolving more difficult computer hardware and software issues.
• Escalating more complex issues to higher-level technicians.
• Responding to client inquiries concerning systems operations and providing diagnoses of system hardware, software, and operator issues.
• May perform enterprise-wide desktop deployments.
• Responding to user problems and working with users on problem definition and solutions.
• Removing viruses and malware from infected computers.
• Performing hardware and software evaluations and recommending basic technical purchases and upgrades.
• Operating and training end users in more complex applications including those developed in-house.
• Performing related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree