IT Specalist II - El Mirage

Pella Corporation•El Mirage, AZ

7d•Onsite

About The Position

The IT Specialist II is responsible for maintaining and supporting all technology infrastructure while also managing internal media production initiatives, including podcast production, training videos, and audiovisual systems.

Requirements

Troubleshooting all basic MacOS, iOS and Windows OS issues
Experience with Servers, Virtual machines and Microsoft managements products such as Active directory, entra etc.
Minimum of 2 years broad scope Helpdesk experience
Associate’s degree in information systems or related field preferred
Minimum of 1 year of A/V equipment experience preferred
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Efficient with MacOS
Advanced Excel, Word, PowerPoint and OneNote.
PeopleSoft, Oracle HCM experience is beneficial.

Responsibilities

Tier 1 and beginning Tier 2 support for all end users
User onboarding/offboarding
Install, configure, and replace desktop, laptop, and mobile hardware
Troubleshoot end-user hardware and software issues
Basic administration to Microsoft 365 environment
Basic administration to Microsoft Entra ID users, permissions, MFA, and device policies
Maintain printers, workstations, and warehouse technology systems
Coordinate inventory and lifecycle management of IT assets
Connectivity troubleshooting
Maintain documentation for systems and procedures
Record on-site construction and training videos
Operate cameras, audio, lighting, and production equipment
Edit video content for training and internal distribution
Produce and manage weekly podcast recordings
Handle podcast audio/video editing and publishing workflows
Manage media storage, backups, and production assets (Cameras/Mac Studio)
Ensure Audio/Visual (A/V) equipment functionality and maintenance for multiple areas