IT Specialist I

Houston County•Warner Robins, GA

6d•$44,179 - $47,861•Onsite

About The Position

The purpose of this classification is to provide technical support to all county offices relating to personal computers including software, hardware, networking, Internet, program development, and training.

Requirements

Vocational/technical school education with major course work in computer networking or related field
Must possess and maintain a valid Georgia driver’s license.
Must be able to operate a variety of machinery and equipment including LAN wire tester, sniffer, cable repair tools and various computer and diagnostic equipment.
Must be able to use body members to work, move or carry objects or materials.
Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar or divergent from obvious standards) of data, people, or things.
Requires the ability to speak with and/or signal people to convey or exchange information. Including giving assignments and/or directions to co-workers/assistants from supervisors.
Requires ability to read a variety of records, reports, charts and informational documentation, directions, instructions and methods and procedures.
Requires the ability to prepare inventory reports and document installations and repairs using prescribed formats and conforming to all rules of punctuation, grammar, diction and style.
Requires the ability to speak to people with poise, voice control and confidence.
Requires the ability to learn and understand complex technical principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgement in the absence of management.
Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.
Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including computer terminology.
Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize determine percentages; interpret graphs, perform calculations involving variables, formulas, square toots and polynomials.
Requires the ability to inspect items for proper length, width, and shape visually with computer equipment and diagnostic tools.
Requires the ability to coordinate hands and eyes in using automated office/computer equipment.
Requires the ability to handle a variety of items, automated office/computer equipment, control knobs, switches, etc.
Must have the ability to use one hand for twisting motion or turning motion while coordinating other hand with different activities.
Must have minimal levels of eye/hand/foot coordination.
May require the ability to discern color.
Requires the ability to deal with and relate to people beyond giving and receiving instructions.
Must be able to adapt to and perform under minimal stress when confronted with an emergency.
May require the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive nature of sounds by ear.

Nice To Haves

Preferred 2+ years of experience in computer networking, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

Assembles, installs, and configures personal computers, peripherals, and software.
Uses expertise in customer service and technical knowledge to resolve issues surrounding the installation, usage, and training of software and hardware products.
Perform level one Helpdesk support ticketing entry and resolution
Install, and configure, various hardware and peripheral equipment, and software programs.
Label and Inventory equipment for asset ID and location accuracy.
Assists in monitoring inventory of departmental supplies, tools, and equipment; initiates the purchase of new or replacement materials.
Maintains logs/documentation of system operations, modifications, maintenance, and other activities.
Provide information, training, and assistance to users regarding computer operations, procedures, problems, software functions, upgrades, and other related issues.
Communicates with supervisor, employees, users, other departments, vendors, outside companies, the public, and other individuals as needed to coordinate work activities and resolve problems.
Documents, monitors, and tracks support tickets to ensure timely resolution.
On-call support 24/7 on a rotation
Performs other related duties as required.