IT Specialist I

Solaris Health Holdings LLC•Annapolis, MD

3d•Onsite

About The Position

The IT Specialist is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist works autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist is required to participate in IT related projects as directed.

Requirements

Working knowledge of common operating systems and software applications.
Adequate familiarity with equipment found in clinics.
Knowledgeable in Microsoft on-line services.
Excellent interpersonal skills and ability to work well with others.
Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.
Ability to provide technical support over the phone; good phone skills, and professional demeanor.
Demonstrated oral and written skills.
Knowledge in healthcare systems operations such as EMR.
Complies with HIPAA regulations for patient confidentiality.
High School diploma or equivalent required.
Minimum of 2 years’ experience in Information Technology.

Nice To Haves

Microsoft certifications preferred.
Associates Degree in Computer Science or Certificate in computer technology related field is preferred.

Responsibilities

Maintains computer networks between locations and/or care centers.
Contributes to determining hardware and software specifications.
Responsible for application testing and documentation of workflow.
Provides user support and customer service to physicians and staff to resolve software and hardware issues.
Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices.
Installs hardware and completes repairs.
Communicates security information to all levels of the organization.
Under supervision, administers information security software and controls.
Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.