IT Specialist I
About The Position
This role involves maintaining network operating systems, virtual server environments, and securing system data through backup operations. The IT Specialist I will create and maintain active directory accounts, troubleshoot complex system problems, and provide high-level support to users. Responsibilities include maintaining job logs, distributing reports, and responding to calls, pages, and emails regarding PC and hardware issues. The position requires accurate documentation within the help desk system for problem reporting and change management, including hardware failures, repairs, installations, and removals. Adherence to departmental standards for security, run instructions, backup, recovery, and shift turnover procedures is essential. Additional duties may apply, including performing responsibilities related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
Requirements
- Must be able to successfully complete and maintain pre-employment and employment requirements
- Detail-oriented, with ability to multi-task
- Should be proficient in multiple casino software systems including but not limited to KCMS, Infinium, 1st Advantage/HRLogix, Microsoft Windows, Word and Excel
- Ability to work flexible shifts and days of the week including holidays.
Nice To Haves
- Computer Science Degree and/or Four (4) Year BA Degree preferred
Responsibilities
- Maintains network operating systems.
- Maintains virtual server environment.
- Secures system data via backup operation.
- Creates and maintains active directory accounts.
- Troubleshoots complex system problems and provides high level support to users.
- Maintains job logs and distributes reports to end users.
- Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Utilizes the help desk system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal.
- Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures.
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
