IT Specialist I

Citizens State Bank•Hudson, WI

2d•Onsite

About The Position

Citizens State Bank, a community bank in Western Wisconsin, is seeking to hire an IT Specialist I. The IT Specialist I will have a vital role in the bank, ensuring optimal functionality of technology infrastructure and systems. A successful candidate for this position will have strong technical abilities and solid communication skills. You will be joining a team that is focused on meeting the needs of its customers and delivering exceptional service. Citizens State Bank is proud to be a community-based bank committed to supporting the local communities.

Requirements

IT minimum 2 years experience in computer operations, help desk, telecommunications, and/or PC/LAN/Cloud & Windows Active Directory support is required.
Associate college or computer institute degree or some college and specialized computer training in operations, programming, telecommunications, PC/LAN/Cloud/Windows support, etc. is required.
Well-developed oral and written communication skills to conduct tutorials and demonstrations, prepare documentation, and communicate in an effective and positive manner with peers, clients, and management.
Must have Valid Class D driver’s license and personal vehicle for day travel to provide support at various bank offices.

Nice To Haves

Bachelor's degree in technology related field is desirable.
Working knowledge of bank operations and procedures is desirable.
Exposure to customer service functions and commitment to maintaining quality customer service.

Responsibilities

Assist with installation, configuration, and ongoing maintenance of various cloud-based environments
Assist bank staff with daily technical hardware and software problem resolution, in a timely manner. Track all tickets via IT Ticketing application.
Assist with installation, configuration and ongoing maintenance of various software packages and operating systems on multiple platforms (Core-Banking Systems, Windows Server, PC).
Perform daily IT checklists, validating all systems are performing as expected and security posture is as expected.
Perform new PC & laptop preparation, setup and software customization, installation of new PCs & laptops at end user workstations and other computer hardware/software tasks.
Assist in the administration and monitoring of PC, network, telecommunications, cloud and application system security. Review periodic security advisories from CISA.
Assist with new employee application setup and terminated employee access removal.
Ensure accurate records are kept and maintained regarding work performed, technical configurations, software licensing, product installation and update procedures, maintenance, purchases, and hardware/software inventories.