IT Specialist I - Atlanta
About The Position
Group 1 Automotive, Inc., an international, Fortune 250 automotive retailer and a leading operator in the automotive retailing industry, is seeking a dynamic IT Specialist to join our team. Group 1 Automotive owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. The IT Support Specialist I provides first-level technical support for end users at company locations. This role focuses on troubleshooting hardware, software, and basic network issues, ensuring timely resolution of IT incidents, and delivering excellent customer service. The position is ideal for entry-level IT professionals looking to build hands-on experience in a corporate or enterprise environment.
Requirements
- Associate degree in Information Technology or related field or equivalent work experience
- 0–2 years of IT support or help desk experience
- Basic knowledge of Windows and/or macOS operating systems
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Strong communication and customer service skills
- Ability to work independently and manage multiple tasks
Responsibilities
- Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals
- Troubleshoot and resolve basic hardware, software, and operating system issues (Windows/macOS)
- Install, configure, and maintain computer systems and standard applications
- Respond to IT support requests via ticketing system, phone, and in person
- Escalate complex issues to Tier II or Tier III support as needed
- Assist with user account management (password resets, access requests, MFA support)
- Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
- Perform equipment setup, moves, adds, and changes (MACs)
- Document incidents, resolutions, and procedures in the ticketing system
- Follow IT policies, security standards, and best practices
- Provide courteous and professional customer service to all users
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
