IT Helpdesk Specialist I

HL Mando America Corp • Hogansville, GA

12d

About The Position

To provide front-line technical support by troubleshooting basic issues and supporting other IT members in resolving problems.

Requirements

• Proficiency with Microsoft Windows, Office, emailing clients, and common business applications.
• Troubleshooting PC, printers, scanners, PDA, and tablets.
• Basic understanding of IP, DNS, DHCP, Wi-Fi setup and troubleshooting.
• Work well with other IT members and teams.
• Friendly, patient, and professional demeanor when working with users.
• Logical approach to diagnosing issues and identifying root causes.

Nice To Haves

• Associate's Degree in Computer Science, Information Systems or Related Field with 1 year of experience.

Responsibilities

• Install, troubleshoot and repair minor computer, printer, hardware and software issues.
• Install computer peripheral components, such as memory, circuit boards & Other parts.
• Install Software / Packages such as Windows OS, Microsoft Office, Drawing Software and any other approved applications.
• Provide & Manage Cable Connections for Telephone & Network.
• Manage all the Equipment in IT Room and storage.
• Manage IT supplies and oversee procurement and purchasing process.
• Manage and prioritize Helpdesk tickets using helpdesk software.
• Manage and track all IT assets (hardware & software).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree