IT Specialist I

Redwood Credit Union•Napa, CA

5d•Onsite

About The Position

Redwood Credit Union is seeking an IT Specialist I, an entry-level technical position focused on ensuring the confidentiality, availability, and integrity of computing systems. This role provides first-tier support for desktop applications, equipment, telephones, and end-user rights management within a team environment, while delivering superior customer service that aligns with RCU's service standards and values.

Requirements

Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software.
Ability to troubleshoot computer related problems.
Ability to interact and communicate with outside vendors.
Ability to communicate effectively both verbally and in writing.
Ability to work in a fast-paced environment.
Ability to employ problem solving techniques while being detailed oriented.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to work Tuesday through Saturday.
Ability to work on a rotating schedule which will include working on Saturdays as assigned.
Ability to travel 30% of the time.
Associate's degree with a preferred minimum of one year of experience with computing in an enterprise environment.
Credit Union experience or experience in a closely related field a plus.

Responsibilities

Follow department operations run books for daily operational functions and desktop environment.
Maintain service log of information systems error logs and maintenance calls.
Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory.
Document all calls and requests in the IT support ticketing system.
Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing.
Complete add, move and/or user change requests in the network and core systems.
Provide help-desk phone support to team members of the Redwood Group.
Distribute reports to management.
Execute all daily operational checklists in a timely manner to ensure duties are performed with the highest accuracy and attention to detail.
Notify management of work affecting incidents in a timely manner.
Document all new processes and any undocumented process in department Wiki.
Provide end-user support and troubleshooting of computer and printer problems.
Respond to incidents and support requests per incident management procedures.
Provide help-desk support on computer systems through assisting the end-user with software/hardware problems and inquiries.
Provide exceptional service to all Members, volunteers, internal team members, and service providers.
Keep inventory of supplies and licensing, document and provide management with requests for new purchases.
Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies.
Support tablet and mobile devices through RCU’s mobile device management solution.
Uphold established department service standards.
Create, delete, and modify all existing and new users daily for Symitar and Windows.
Maintain log of user ID’s including deletions, additions and changes.
Setup and maintain user security for the Redwood Group.
Support computer patch distribution and software updates.
Organize data room and surrounding areas and ensure OSHA standards.
Maintain technical proficiencies to support current and planned hardware and software computing needs.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!